Clarity on PLM

A quick peek into some research on … the use of social computing and “Web 2.0″ techniques to enhance product collaboration. The report, Issue in Focus: Product Collaboration 2.0 - Using Social Computing Techniques to Create Corporate Social Networks not only discusses how social media and Internet-based technologies can improve product collaboration in corporate social networks, but also how manufacturers’ use of social computing allows them to capture and leverage the interactions as a new source of corporate product knowledge.

The Research Findings

One of the key messages of the report is that companies are starting to embrace social computing and “Web 2.0” capabilities to take advantage of social media for business purposes, creating “corporate social networks.” It is important for many companies to make a clear distinction between personal use of social media (Facebook, Twitter, MySpace, YouTube, etc.) and “real work” using social computing. While many large companies have shut down access to social media sites, these same concepts offer the ability for engineers, product developers, marketers, manufacturing resources, sourcing, and others in the product innovation process to share and contribute.

There are two primary threads to the research:

• Improving Collaboration – As reported in my previous post and research Going Social with Product Development, capabilities like presence detection and interactive file sharing help make existing collaborative processes better. This is particularly important to replace the day-to-day “water cooler” conversations that have disappeared in today’s globally dispersed, virtual organizations and support processes such as concurrent engineering. For example, manufacturers can create a virtual “community space” to give team members a central location for information. This collaboration extends beyond Engineering as well, and helps product developers include downstream considerations from Manufacturing, Purchasing, Quality, Service, and other departments early in the design process.
• Capturing Product Knowledge – Another key finding of the research is that as manufacturers adopt social computing in PLM, they are developing a digital record of the product development process. Decisions, discussions, false starts, brainstorms, and other interactions can now be captured and stored electronically. Using PLM, they can also be associated to the product and the project to form a permanent record of the process. By integrating this social interaction with search capabilities in PLM (see Unlock My Product Data! Business Intelligence in PLM), the potential to turn collaboration into a corporate asset is tremendous. Beyond capturing internal knowledge, corporate social networks can also be used to collaborate with suppliers and customers to gain better insights into the “voice of the customer,” capture requirements, and generate new product ideas - developing new knowledge and intellectual property (IP).

Implications for Manufacturers

There are significant business benefits to be unlocked by applying social computing techniques to product development. Manufacturers have an opportunity to improve collaboration inside and outside of the enterprise by leveraging these new techniques. After all, social computing is about sharing content within a community. Isn’t that what collaboration is all about? Sharing and getting feedback? And while the thought of using Facebook or Twitter to share your intellectual property may not sound that appealing (as we discussed in Flogging the Facebook for Product Development Horse), the same concepts are being applied to (and integrated with) PLM.  I believe that these capabilities will be a big part of product innovation moving forward, and that companies that get started sooner will have a big advantage over their peers. This is a new and exciting frontier, and we all need to explore and learn so we can tap the new potential ahead of the competition.

So that was a quick peek into some recent research on social computing and collaboration, I hope you found it interesting. Does the research reflect your experiences? Do you see it differently? What are your plans? Let us know what it looks like from your perspective.

And as always, please feel free to review more free research and white papers about PLM and other enterprise software for manufacturers from Tech-Clarity.

A quick peek into some research on … the adoption of Enterprise 2.0 technologies. The report, The State of Enterprise Adoption Q4 2009, is an interesting read from the “2.0 Adoption Council.” The analysis is brief, but the insights are strong and the authors promise more detail in the future. My first introduction to the research came from a blog post on ReadWrite Enterprise titled Enterprise 2.0: Study Shows Adoption is Real with a strong statement that “Manufacturing Has Surprising High Adoption.”

State of Enterprise 2.0 Adoption

I would suggest reading the underlying research, because (as you will see below) I have a different interpretation of the results. But with my high level of interest in Social Computing in Product Development and PLM I do see some positive signs from the study. Thanks to Oleg for his Enterprise 2.0 Adoption and Social PLM post which pointed me to a blog (and then subsequently to the underlying research). I have a slightly different take on the implications of the findings, but that may be because research is frequently left open for some level of interpretation. Regardless, we both agree that things are moving in a positive direction in regards to PLM and social computing.

The Research Findings

As always, I encourage you to read the study. The report clearly shows that participants are adopting “Enterprise 2.0.” The report itself does not provide a definition of Enterprise 2.0, but because the participants were pre-qualified I assume they have a good understanding. For the rest of us, here is a definition we can use that I took from Wikepedia:

Enterprise social software (also known as or regarded as a major component of Enterprise 2.0), comprises social software as used in “enterprise” (business/commercial) contexts. It includes social and networked modifications to corporate intranets and other classic software platforms used by large companies to organize their communication.

The report shows that the majority of survey participants still see Enterprise 2.0 in the stages of early adoption. But in their own companies, there are typically multiple projects going on. This to me indicates that there will clearly be leaders and laggards in the adoption of social computing techniques in the enterprise. This is where companies will be able to differentiate themselves and gain advantage over their competition.

Manufacturing is well represented in the survey respondents, but I wouldn’t read too much into that. The industry chart just shows the participants in the research, and the fact that 15 companies out of 77 that took the survey describe themselves as “high tech” and 7 describe themselves as “manufacturing” doesn’t really point to a larger trend that manufacturing is leading in social computing. What I do find interesting is the anecdotal comments in the report that “It is heartening to see that a drive to improve collaboration has taken hold in an industry (manufacturing) which is notoriously difficult to change rapidly” and “… our manufacturing members express the most frustration with introducing change.” This clearly reflects the conversations I have been having with manufacturers.

Implications for Manufacturers

So what does this mean for manufacturers? As much as I would love to jump to the conclusion that social computing is booming, I interpret this differently. I see this as:

• Manufacturers are very interested in social computing
• The early adopters are hard at work figuring it out
• Progress has been cautious (for the most part)

My beliefs on how manufacturers will adopt social computing in product development has not changed:

• Most manufacturers will start with the low-hanging fruit of improving collaboration, and most will start internally
• Manufacturers will be more likely to adopt social computing techniques when they are incorporated into applications they trust such as PLM, which will protect their intellectual property (IP)
• There will be significant value gained by those manufacturers that adopt social computing to improve product innovation, product development, and engineering performance

This study offers some good validation that some thought-leading manufacturers are moving towards Enterprise 2.0. I wouldn’t read too much into it in regards to a general trend, but there is clearly something going on that manufacturers need to learn about and start experimenting with.

So that was a quick peek into some recent research on the adoption of Enterprise 2.0, I hope you found it interesting. Does the research reflect your experiences? Do you see it differently? Let us know what it looks like from your perspective. Please feel free to review more free research and white papers from Tech-Clarity.

What I learned this week… came from a Twitter message responding to my blog. I thought that seemed appriorate given that we were discussing social computing and social networking. The message was in response to a post the other day about Going Social with Product Development, pointing me to the embedded video. The post discussed the use of social computing techniques in product innovation, product development, and engineering. 

Note: Thanks to 3DPerspectives for passing this along

The Video

This video is a very straight-forward explanation, using simple terms and a practical example. Well done.

Implications for Manufacturers

I focused more on the internal uses in my research, because I feel those will be the first capabilities adopted. What I liked is that this video really focuses more on innovation in external communities. While I think this kind of example involves more thinking in regards to where the business value lies as compared to collaboration within the corporate social network, I also think the potential for developing a unique and compelling business model is higher and may offer higher returns. I think it’s good for manufacturers to start adopting social computing in their current PLM environment, while exploring the benefits of leveraging external communities for greater innovation.

So just a short and sweet link to the video with some of my thoughts, I hope you found it interesting.

A quick peek into some research on … how manufacturers are taking advantage of social computing and “Web 2.0″ technologies to raise the bar on product development performance in my new report Tech-Clarity Insight: Going Social with Product Development: Improving Product Development Performance with Social Computing. The paper discusses the intersection of social computing and new product development (NPD) processes and tools. I have posted frequently about the intersection of social computing and PLM and product innovation, and this research provides some examples on how these strategies are starting to play out for manufacturers like Microsoft (think PC hardware and game consoles, not Windows) and Pitney Bowes.
The Research Findings

The paper discusses uses of social computing from the basics of collaboration to the adoption of more innovative business models. Most companies will start with more conservative extensions to existing processes like design collaboration. In these cases, incorporating tools like instant messaging into the product development workflow can help streamline interactions. Capabilities like presence detection and interactive file sharing help make existing collaborative processes better. For many companies, these capabilities are readily available and require little change to underlying business processes.

Other forms of communication, such as blogs and wikis, offer a combination of better communication and knowledge management. These online discussion tools change the product dialogue from a one-way push of information to a two-way, interactive, dynamic, electronic conversation to help people better share information and ideas. Beyond better communication, the simple fact that the conversations are happening centrally and in electronic format turns product-related discussions and decision-making into a searchable knowledge asset.

Social computing can also be used to extend collaboration and information sharing to broader communities. This allows product developers to collaborate with the people they know, but also extend their search to find others in the corporate network that have valuable knowledge and expertise that previously would have gone untapped. By connecting people around product and project context, companies enable “social discovery” which fundamentally changes the available talent and expertise available to a project.

Beyond the corporate community, companies can also develop new product intellectual property (IP) from social computing. By extending the online community to customers and the market, new opportunities to gather “voice of the customer” and test ideas emerge. While these concepts require more change to the business and the way it operates, they also offer an even greater potential return by leveraging larger communities.

Implications for Manufacturers
The implications break down into two categories. The first implications are about the applicability and importance of social computing in product development. You have probably heard me talk about this before, and this report helps confirm and expand my thoughts on the subject. There is clearly something of value happening with the intersection of this exciting and popular new way of communicating and the business of developing profitable products.

The second set of implications fall into the category of practical advice and lessons learned to take advantage of this new opportunity. The opportunities are available, but the most important thing is that manufacturers don’t discount the applicability of social computing concepts based on their personal experience with Facebook, Twitter, MySpace, LinkedIn, or any other social networking sites. Manufacturers have to see through the use of these communication techniques for “fun” and see the significant business potential. This potential will likely never come from the public social networking sites, but instead by incorporating these “Web 2.0″ concepts into existing infrastructure and product development solutions. This is the most practical method to both achieve the value, but also ensure that product data and intellectual property (IP) is protected and that the solutions are used in the right context – to improve products and projects that drive corporate profitability.

So that was a quick peek into some recent research on social computing in product development, I hope you found it interesting. Does the research reflect your experiences? Do you see it differently? Let us know what it looks like from your perspective.

Please feel free to review more free research and white papers about PLM and other enterprise software for manufacturers from Tech-Clarity

What I learned this week … came from watching the Did You Know 3.0 Video and asking myself what it means to the world of manufacturing and product lifecycle management (PLM). The answer? Quite a lot. If you haven’t seen the video, it is worth 5 minutes of your time to give you an entertaining and informative look into the times we live in. The part that really caught me was that we live in “exponential times.” Things are changing rapidly in our personal and professional lives, and manufacturers need to consider the ways the world is changing in order to be relevant with the right products (and the right processes) to capitalize on the future.

Note: Thanks to Randall Newton at CADCAMNet for posting the link. I have seen this before, but his post was what made me really think about it.

Did You Know?

The video, if you haven’t seen it before, tries to put the world in perspective through facts and pictograms. I have seen these before, and they are always thought-provoking.  According to the source, this was put together by Karl Fisch and modified by Scott McLeod. Some of the key takeaways for me are:

• MySpace has 200 million subscribers, if it were a country it would be 5th largest in the world
• A week’s worth of the New York Times holds as much information as an average person would come across in a lifetime in the 18th century
• The amount of technical information doubles every two years
• The number of text messages sent/received in a day exceeds the population of the planet
• The time it took for a product/technology to reach a market audience of 50 million:
  • Radio – 38 years
  • Television – 13 years
  • iPod – 3 years
  • FaceBook – 2 years

Further, there are some fascinating facts about the increased capabilities of computing technologies.

What Does it All Mean (for Manufacturing and PLM)?

The video ends with a question – “What Does it All Mean?” – without providing an answer. The answer, of course, depends on who you are and how the changes impact your world.  When I watched this, I tried to take the perspective of what impacts this will have on product innovation, product development, engineering, and manufacturing. Further, I tried to consider how this will impact the software solutions that help support product lifecycle management. There are challenges and opportunities on the way. Here are my thoughts:

• Social networking is exploding – this offers a tremendous benefit for manufacturers that want to use social computing in PLM to improve collaboration and dramatically change the way they interact with their markets and customers.
• Knowledge is exploding – manufacturers have a tremendous challenge to manage their own information and intellectual property, let alone be able to access and leverage the information available across the globe. Search, Knowledge Management (KM), and Business Intelligence (BI) will become bigger requirements inside PLM and to drive product innovation by tapping into global knowledge sources. Social computing will also play a role here, as manufacturers try to discover the people with the right knowledge in addition to knowledge.
• Time to market is evaporating – the time lag between a technical advance and the commercialization is disappearing. This makes new product development (NPD) critical, but also further supports the need to rapidly discover and take advantage of knowledge anywhere in the world. It also means that manufacturers will have to get their products right the first time, or someone else will take the market away from them.
• Computing power is exploding – the exponential growth of computing power will play a large role in what PLM vendors are able to do with their software, opening up new opportunities including continued expansion of 3D, animation, and simulation in the way we interact with products.

So that is some insight on the times we live in and my thoughts on the implications for manufacturing and PLM, I hope you found it interesting. Who knew? I didn’t. And I am sure I missed something, feel free to add. And for those that watched the video, please pass along any ideas on how to get that music out of my head!

Please feel free to review related perspectives, free research and white papers about PLM and other enterprise software for manufacturers from Tech-Clarity.

I had the chance to talk with … Dassault Systemes CEO Bernard Charles and his team at Dassault’s 2009 customer conference today. I attended the general sessions in the morning and then spent some time speaking with DS execs in a smaller group setting. Once again, Bernard and the team painted a very different picture of PLM than some might have in mind. Dassault does PLM, but the vision does not stop there. It doesn’t matter if you call it PLM 2.0 (as Dassault does) or put some other label on it – DS has a very unique view on what the future will look like. And they have plans to play a broader role than CAD, CAE or product design.

What do they Do?
Dassault is one of the largest PLM vendors in the market. For more on what they do, see past posts One-to-One: Reinventing Dassault Systems? and also One-to-One: Dassault Strives to Make 3D Accessible to All in the SMB with V6.

Where is Dassault Systemes Going?
DS is clearly a leader in the PLM space. How do they view themselves in the future? Some key tenants of the DS vision shared today include:

• 3D Lifelike Experience - “see what you mean” or “SWYM“
• Social Innovation
• Smart Products
• User-Generated Content and Involvement – “from Consumer to Consum’Actor“
• Sustainable Development
• Business Processes – core processes for 11 industries and ~50 industry sub-segments
• PLM Online for All – web-based and SOA

What Does it All Mean?
First, expect Dassault to push the 3D experience hard. Second, don’t expect them to limit the use of 3D and lifelike experiences to an engineering audience. In the manufacturing industries, expect to see them continue to offer 3D applications for new areas such as sales and marketing. DS sees themselves playing just as much of a role helping companies define the product experience (packaging design, shelf placement, consumer interaction) as they do defining the product itself. They have already brought solutions to market and have done some work (not commercial product yet) in areas such as eye tracking technology to analyze customer reaction and behavior. Keep your eyes on the 3DVIA brand and how it fits in with ENOVIA. Note that these solutions have potential in many other industries than manufacturing (or even gaming, another current DS market), with the opportunity to enhance the web to incorporate lifelike experiences. Bernard pointed out in the general session that the Web “does not have emotion or allow people to experience or interact.” What is needed, he explains, are 3D and smart objects that offer realistic simulation and comply with the real-world rules of physics. To me, this feels like a very different vision for PLM than I hear elsewhere.

Also, expect DS to push into more social aspects of innovation. This was one of the biggest topics we discussed in our smaller group. Bernard tells the story of how social networking techniques are helping within Dassault, and how they are learning through their use of Blue Kiwi (a software company they have invested heavily in) and of their own 3DVIA solutions. I don’t think they have it all figured out, which I respect. As I have seen in the past, DS is willing to experiment and learn (as their customers are learning) to leverage new social computing technologies.

I believe that social computing in PLM is a significant new evolution of PLM – see Social Computing Drives Innovation and related posts. Dassault sees this as well. As Bernard said “A year ago, I would have said social software is an add-on, now it is at the core of what we do.” A pretty powerful statement to say the least. There is more to say here, but the post is already getting long (sorry).

What about Product Design?
Don’t take this the wrong way. Dassault is still 100% in the PLM “1.0″ game and working hard to have the best design, analysis, and data management solutions they can bring to market. Dassault continues to invest heavily in their core solutions and the V6 platform. CAD and CAE are not as static, mature solutions as some would like to believe. Some examples of continued investment in the core solutions include:

• Systems Design and Simulation - in Bernard’s words, “Smart products is the future of CATIA” – see post about mechatronics and one of Dassault’s partners in One to One: Big Blues Unprecedented Mechatronic Opportunity for more.
• Continued Development to Support New Manufacturing Materials -composites, nanomaterials, …
• Integration and Interoperability – as an example, Simulation Lifecycle Management of SIMULIA data in ENOVIA

There is more here, but that is not the focus of my (rather lengthy, sorry) post.

Takeaways and Implications for Manufacturers
A demo of 3DVIA and the new iPhone application was a great example of the uniqueness of the DS vision. Instead of a car or plane Bernard showed 3DVIA on an iPhone. He took a picture of the furniture on the stage, and then added a table from the 3DVIA library. Not satisfied with the boring table, the model is sent via e-mail and a designer modifies it in 3D Shape. It is published back to 3DVIA, pulled up on the iPhone, and now we see a picture of the stage with a newly modeled table along with the existing furniture. The punchline is that “3D opens the door to the world we imagine.” Not a standard main-stage demo for a PLM company. Expect Dassault to push further with their vision of making the virtual world better reflect the real world.

So Dassault Systemes vision is different. To be I am not concluding that it is better, but I am concluding that it is unique. It is not for me to decide what companies will gain the most value from, only the customers and the market can decide that.

So that’s what I hear from Dassault Systemes. Bernard and the team are clearly not satisfied with a goal of leading today’s market, but shaping the future market as well. I hope you found it useful. What do you think? What else should I have asked them?

What I learned this week … came from a post on Socialwrite.com titled The Attention Question in Social Business. I have struggled over this one for the past several days because the post puts forward a compelling and brilliant observation – but I can’t quite grasp the analogy when applied to my world – social computing in PLM. I woke up this morning with a clear thought in my head on it (look up “get a life” on Wikipedia, see my picture) and decided it was time to share my thoughts. So here they are.

Thanks to Brad Holtz of Cyon Research for pointing this one out via twitter, good find Brad!

Background – Jevons Paradox Applied to Social Business

I don’t know Jevon McDonald, but I thank him for a great post. Anything that makes you wrestle with a concept for 3 days and wake up with a new understanding has done what a good blogger should do – make you think. Hats off. Instead of trying to repeat his feat, I suggest that you read his post because it is well written and important. For my purposes, I am going to summarize two key points that will help set the backdrop for my discussion:

• Jevons Paradox (1865) states (according to Wikipedia) that “technological progress that increases the efficiency with which a resource is used, tends to increase (rather than decrease) the rate of consumption of that resource.” The example that sparked Jevons’ view was based on the increased consumption of coal because – counter intuitively – coal use was becoming more efficient. Instead of using less coal, more people were using it so the decrease in consumption from efficiency was offset by increased usage. It’s pretty profound, and you can probably think of lots of examples in your own life, with energy being the easiest one for me to grasp.
• Jevon’s Principal (2009) The post makes a brilliant observations that in business, “attention is the scarce resource.” The post points out that social computing increases the efficiency of our attention (read the post for examples). The post then goes on to say that “We may be falling for the fallacy that enables Jevons’ Paradox, and by doing so we may be pushing people to the limit of their capability, even though we intend the opposite.“
• OK, my confession is that I just made the “Jevon’s Principal” name up, but I think it is cool that “Jevon McDonald” is writing about “William Stanley Jevons.” Sorry.

My Thoughts – Attention as the Scarce Resource in “Social Business”

First, I love the term “social business” which Jevon uses in his post. Right from the start, it lets everybody know we aren’t talking about catching up with old high school pals or college roommates on social networking – we are talking about business. We are 100% in alignment.

The quote above about pushing people beyond their limits really struck a chord with me. The companies I speak to are primarily manufacturers, and they are running lean. I mean really lean. They don’t have extra resources available, and we are facing an engineering shortage in the US. Am I promoting the use of social computing in PLM which is going to push them over the brink!? Clearly, companies are concerned that social networking can be a distraction. Many large companies have blocked social networking sites like Facebook. But I draw a strong distinction between personal networking and the use of social computing to improve product innovation, product development, and engineering. But I can’t dismiss the Jevons-Jevon analogy because I know he is talking about social computing for business. And then I uncovered the flaw in the analogy.

The Flaw in the Analogy – Productivity
What I struggled with was the “so what?” of using up peoples’ attention. Of course we are all busy and attention is scarce, but what are the real implications of using up peoples’ attention? The problem of course, is that they don’t get their jobs done. But that is where the analogy breaks down, or at least the conclusion breaks down (I am still struggling with that one). Either way, here is the point that I woke up with this morning – using more coal, and using it more efficiently, resulting in greater levels of productivity. The observation wasn’t that we were using more coal and getting less out of it, we were using more coal and getting more productivity per ton of coal. So turning back to the scarce resource of attention - is it really a problem that we are consuming the use of attention if it leads to greater levels of productivity? No. In fact, that is what we are trying to do. It is another paradox. Of course we don’t want to use up our scarce resource of peoples’ attention – but we do want to maximize it. And social computing helps maximize the productivity of our scarce resource.

Final Thoughts for Manufacturers

Here are my final thoughts, I realize this is getting long. Don’t focus on whether you are using up attention, focus on whether you are using attention efficiently, and using it to add business value. Pay attention to social computing to make sure it is focused on business results, considering:

• Social computing in the context of business provides increased productivity
• Social networking of the “old school chums” variety is probably a non-value added use of attention

The issue is maximizing the business value from the scarce resource. The paradox and the analogy are important, but if you don’t consider productivity it can lead you to a very wrong conclusion. In fact, the Wikipedia definition of Jevons Paradox points out that it “ignores other benefits from increased efficiency.”Aren’t those exactly the benefits we are trying to achieve with social computing and social business?

So those are my thoughts on social computing and the Jevon’s-Jevons analogy, I hope you found it interesting. Who knew? I didn’t, if you did let us know about it.

What I learned this week … was sparked by some recent social networking announcements on people tagging. The most recent was that Facebook plans to offer tagging very similar to what Twitter offers. This follows other announcements around geo-tagging, but I am really most interested in how tagging people can help in product development (and overall in product innovation).

Tag – You are It!

Most people that use social networks are getting used to tagging, particularly those that use Twitter. In Facebook, people are used to seeing tagging on uploaded photos. So what is tagging? Tagging (for our purposes here) is just associated a person with content. There are other forms of tagging as well, such as the “#” tagging or “hashcodes” in Twitter than help associate content with events or topics, keyword tagging, etc. But what I am talking about is simply including an individual’s identification along with the content. But I am not talking about their name, I am talking about tagging their online presence. Tagging isn’t just letting people know who is involved. The power of people tagging comes when associating the person to the context allows the tag to be followed to see or learn more about the person tagged.

Quick Example

OK, you are reading a blog on social networking so you probably already know this, but just in case I will provide a quick personal example:

I attended a conference, and one of the people I follow on Twitter mentioned that they were going to the bar with two other individuals. Not that interesting, right? Except that they were at the same conference that I was and my contact tagged the two people by including their “@” codes, or their Twitter identities. That meant that anybody that followed any of the three would now know they were getting together for a drink. So what? I recognized one of the names as somebody I wanted to meet. The second name I didn’t recognize, but I followed the link to the profile and found out it was another blogger that I would like to meet. In short, my network expanded by two new people that day because one friend tagged the other two. And, I got a free drink out of it too.

Can We Get Back to Product Development Please?

Thanks for your patience with the aside, I try not to assume everybody knows about things like tagging. So how does this apply to product development? Let’s take a quick example of status reports. If a status report mentions that @Engineer is working on a problem, I might read that status report and have something to offer. I could instantly click and connect with the tagged person (hopefully with some security settings in place) and offer my advice. Or, perhaps it is a year later and I am facing that same problem. I might search on the issue and find this old status report. Then, I see that @Engineer faced this problem a year ago. I could follow the link and find additional content related to the tagged individual that might help me with my problem, or connect to ask for advice.

Implications for Manufacturers

It’s Monday, I will keep this short. Tagging is a very important part of social computing, and highly applicable to PLM because product development is fundamentally a people-driven process. This is just one more reason that social computing in PLM makes so much sense to me.

Thinking of tagging in product development also ties strongly into past discussions such as Oleg’s PLM, don’t fight processes – focus on people! and other related discussions in the PLM community of late. It is also very important when considering the importance of social discovery and how social computing drives innovation.

So I believe tagging people in social computing will be helpful to product developers, I hope you found it interesting. Who knew? I didn’t, if you did let us know about it.

What I learned this week … came from some research I have been doing for a client. As a part of it, I have been spending a little more time getting to know the “Idea Management” software space. The conclusion that I am drawing is that while there are some mature software solutions to manage ideas, there are also a host of other specialty solutions that help generate the idea in the first place, analyze the idea, or further develop it.

Beyond Managing Ideas

I have always felt that there is more to idea management than “managing ideas.” That isn’t to say that simply managing ideas – including capturing them, categorizing them, and making them easy to retrieve is not important. What I am finding is that there are also solutions that:

• Filter and group ideas
• Prioritize and rank ideas
• Collaborate on ideas

Before Managing IdeasAnd of course in order to manage ideas, you have to have some. This is where some really creative solutions are popping up (or at least popping onto my radar screen). There are solutions that:

• Stimulate the submission of ideas
• Target and focus ideas on specific topics
• Provide a marketplace for those with ideas to meet those searching for them
• Account for rewards and recognition for ideas / innovation

Ideas and Social Computing

Some other interesting things I am running across include companies that are leveraging social networking and social computing to tap into communities for ideas and innovation. This is a very interesting topic by itself, including crowdsourcing among other techniques.

Idea Management as an Ecosystem

So there is a lot of variety in the “Idea Management” software ecosystem. Of course, many solutions cover more than one of the capabilities listed above. But like PLM – and even more than PLM – there is not a uniform, mature footprint shared by the competing solutions. There is a lot of innovation happening in innovation software.

So that is what I learned, I hope you found it interesting. Who knew? I didn’t, if you did let us know about it. And if you know more than I do, please share it with all of us. What am I missing? What vendors should I learn more about?

What I learned this week …came from an article in The New York Times by Alex Wright. The article, Mining the Web for Feelings not Facts, was a great look into a concept that is new to me, an emerging field called “sentiment analysis.” The article defines sentiment analysis as “translating the vagaries of human emotion into hard data.” The examples show companies using data analysis techniques to gain insight into what social media (such as social networks and blogs) are saying about their company. My thoughts immediately turned to the value this information would have to product developers to understand how customers feel about their products, and what a great tool this could be in the social computing toolkit for PLM.

Sentiment Analysis

I won’t repeat all of the fascinating things the article says, and instead recommend you take a few minutes to read it. It is very interesting, and an exciting new concept. Here are some of the key points from my perspective:

• Sentiment analysis opens a “window into the collective consciousness of Internet users”
• Opinions are a kind of “virtual currency“
• Social media offers a “rich vein of market intelligence“

The article points out that this is a new, imperfect science and mentions some interesting pioneers of the concept. It also introduces a new book which is on my “to read” list titled Opinion Mining and Sentiment Analysis by Bo Pang and Lillian Lee.

My Thoughts  – Sentiment Analysis in PLM

So how can this social computing approach be used to develop more profitable products? If we can gather feedback on products, product ideas and competitive offerings rapidly it gives us the opportunity to react early to – or ahead of -  a trend. Many manufacturers are starting to monitor social networking sites like Twitter to see what people are saying, but for the most part it is manual except for filtering on keywords. Currently, the review and analysis depends on people. This is not a sustainable approach for product managers and product marketers to sift through mountains of comments, at least in my opinion. But if social computing techniques can detect and alert them to potential changes in market opinion that they should pay attention to, that could provide the input needed to help steer product development (or at least product marketing, if changing the product quickly is not an option).

Product managers are already overwhelmed with input, and the Internet is creating even more every day. The information is valuable, but takes time to review and interpret. If computing algorithms can help decipher and summarize, then product developers can focus on the important trends as opposed to sifting through the haystack to find them.

Implications for Manufacturers

This is just one more example of how companies are trying to leverage social computing to improve their product innovation, product development, and engineering performance. There is clearly something going on here, something that offers significant advantages to the manufacturers that can figure it out and use social computing to their benefit. This example is part of what I call “social discovery,” which is a more advanced concept than more straight-forward uses of social computing in PLM such as enhancing collaboration. For more thoughts on social computing in PLM, you can click on the “social computing” tag on the ClarityonPLM site, or start with these thoughts on social product development and social computing in PLM.

So can we mine the web for emotions and use that market intelligence to drive product development? I think there is some real potential, among other opportunities that social computing and social networking are opening up. I hope you found it interesting. Who knew? I didn’t, if you did let us know about it.

Note: No, the picture has absolutely nothing to do with mining social networks, but I Googled “mind reading machines” and this is what came up. It made me smile, so I thought I would share it with you.