Jim Brown and Julie Fraser are enthused after recently catching up with ComplianceQuest’s CSO and VP of Product Marketing, Nikki Willett. Their progress is impressive. At ten years old, ComplianceQuest continues to expand and innovate to realize its vision of software for quality that touches everything. This vision and product suite span engineering and R&D to operations and manufacturing to safety to supply chain to services to customers.
ComplianceQuest has expanded its product footprint with the ProductQuest (PLM) suite alongside the existing QualityQuest (QMS) and SafetyQuest (EHS) suites. In all, there are 28 products in these three suites. All these applications are integrated on the ComplianceQuest Digital Quality+ platform. If you know the company, you know the software is natively built on the Salesforce Business Cloud platform. ComplianceQuest partners with Salesforce effectively to take advantage of their Force Cloud platform, applications, and ecosystem opportunities.
Last year, new functionality releases included Digital SOPs, CQ.Forms, (both online and offline) PLM, and FMEAs and Control Plans (APQP) for its Design Quality solution, connections from regulations and standards to auditing, an Intake Wizard to quickly guide users to report a nonconformance, a Response Wizard that helps create all the required records needed in an audit finding, Change Control impact assessment, and Supplier Performance rating system. In the AI space, they added CQ.AI agents, enhanced Next Best Actions/tasks (NBA) to drive more than workflow but tasks/steps as well, embedded analytics with AI in non-conformance and complaints so separate reports are no longer necessary, Intelligent Analytics for better current and predictive visibility, and Quality Maturity Index (QMI) to assess quality across the entire organization and by location.
ComplianceQuest targets both Life Sciences and Manufacturing industries. They have also made progress in the government / public sector with a FedRAMP attestation. Their integrator and reseller partner network continues to expand as the company gains customers of all sizes. Sales are also growing in Europe and Asia Pacific English-speaking countries.
ComplianceQuest’s unified solution approach is increasingly attractive as companies seek to improve the success of digital transformation and roll out the same applications across their enterprise. With quality management (QMS), environmental health and safety (EHS), and now quality-focused product lifecycle management (PLM) all on a single platform, ComplianceQuest customers have a strong data flow for the quality digital thread. Those who use the Force.com platform for other purposes can avoid integration headaches even more broadly.
The platform has AI and other decision-making enablers built into it. ComplianceQuest emphasizes the data-driven approach, a break from the document-driven approach of many historical QMS products.
Thank you,Nikki Willett, for taking the time to update us. We look forward to a deeper dive into PLM for product quality and following ComplianceQuest’s continuing growth in the market.