How should you improve access to service and parts information? Please share your experience, thoughts, and lessons learned in this new survey on managing product service and parts information. The survey explores ways to streamline parts information for service technicians and the associated benefits.
We will explore questions such as:
What are the biggest challenges you should focus on to improve the efficiency of service visits? What type of information would service technicians find most useful ? How can you improve the accuracy of service manuals?
We would like to learn what you find hard and hear your advice. Please share your experience.
- If you already completed the survey –> please share with a colleague or on social media using the “Share/Save” buttons above.
- If you haven’t taken the survey –> please:
Complete the survey and receive a free copy of the final report.
In addition, 25 respondents will win a $20 Amazon gift card. See rules and eligibility requirements below.
This survey takes about 10 minutes to complete.
To be eligible for the Amazon gift card offer, you must complete the survey. You must also be a professional with job responsibilities related to supporting physical products that are developed or manufactured by your company. Software vendors and implementation service providers who sell software, solutions, or services to support product development and / or service management are not eligible. Students without relevant professional work experience are also not eligible. You must provide a valid work email to receive the gift card. To verify eligibility, your work email must include the domain of your place of employment. Email addresses will be kept confidential and will not be used for any direct sales or marketing purposes. Duplicate responses will be disqualified. We will notify winners when the survey is closed.