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Service Lifecycle Management

Accurate Service Records

Improve Profitability and Customer Loyalty by Maintaining Accurate Service Records

As highlighted in a Tech-Clarity eBook, “Extending the Digital Thread to the Customer Experience,” manufacturers who maintain accurate, up-to-date, and trusted digital thread data with complete service and maintenance records offer superior customer experience. Additionally, these manufacturers reduce service costs and increase customer confidence by avoiding multiple service visits and fixing issues perfectly the first…

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  • Infographics

Arvind Krishnan - March 6, 2025 - Filed Under: Infographics, Published Research - Tagged With: Maintenance Records, Customer Loyalty, Service Upgrades, Service Lifecycle Management, Service Data, SLM, Design for Service, Service Intelligence, Digital Thread, Serviceability, Field Service, Service Efficiency, OEE, Customer Satisfaction, First Time Fix, Overall Equipment Effectiveness, Machine Quality, Servitization, Accurate Service Records

Integrated Service

Win More Service Business with Integrated Service

As highlighted in a Tech-Clarity report, “Drive Higher Profits with IoT Machine Monitoring and Optimization,” Top Performers are more likely to integrate machine data, enterprise systems, engineering data, and operational systems to drive higher profitability. This integration improves their ability to offer low-cost service, keep unplanned downtime low, troubleshoot machine problems quickly, provide data security,…

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  • Infographics

Arvind Krishnan - February 26, 2025 - Filed Under: Infographics, Published Research - Tagged With: Data Security, SLM, Machine Digital Twin, Automation, Machine Quality, TCO, IIoT, Field Service, Design for Service, Remote Monitoring, Serviceability, AI, Service Efficiency, OEE, Customer Satisfaction, Integrated Service, Overall Equipment Effectiveness, Machine Data Insights, Service Lifecycle Management, Servitization

Clear Concise Safe Service

Navigate the Service Maze with Clear, Concise, and Safe Practices

As highlighted in a McKinsey report, “From Field to Remote Operations: Embracing Change to Enable Growth,” maximizing the efficiency of field service technicians is becoming increasingly crucial for organizations, especially as they face the retirement of their experienced field service technicians. Field service technicians also act as ambassadors for their company and directly impact their…

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  • Infographics

Arvind Krishnan - February 5, 2025 - Filed Under: Infographics, Published Research - Tagged With: Service Instructions, Service Documentation, TCO, Safety, Design for Service, Field Service, Serviceability, Remote Monitoring, Service Efficiency, OEE, Customer Satisfaction, Service Productivity, Service Lifecycle Management, Overall Equipment Effectiveness, First Time Fix, SLM, Servitization, Service

Service Driven Design

Win the Service Challenge Game with Service Driven Design

A McKinsey publication shows that the average EBIT margins for after-market services are 150% higher than those for selling new machines. As revenue from services becomes increasingly important to manufacturers, it is vital that leaders pay attention to harnessing the full benefits of servitization by embracing “Service Driven Design.”  How can manufacturers adopt an effective…

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  • Infographics

Arvind Krishnan - January 29, 2025 - Filed Under: Infographics, Published Research - Tagged With: Servitization, Service Lifecycle Management, SLM, Service Driven Design, Service Documentation, Design for Service, TCO, Serviceability, Service Transformation, Remote Monitoring

Improve Service with IoT

What Do You Need to Improve Service with IoT?

One of our most recent guides, Seven Keys to Improving Service with the IoT, focuses on helping manufacturers and service companies get the most out of machine monitoring. The guide offers seven considerations for companies to consider when they target service transformation.  As we published the guide, I wondered if writing about “how” to improve…

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  • In the News

Jim Brown - November 17, 2023 - Filed Under: Insights & Activity, In the News, Slideshow - Tagged With: Service Lifecycle Management, SLM, Podcast, IoT, Internet of Things, Field Service, Service Transformation, Service Performance, Speaking of Service

Speaking of Service: Seven Ways to Improve Service with IoT

Jim Brown joined PTC’s VP of Strategy Partnership, Christine Wolff, to share his thoughts about improving field service by leveraging the IoT in episode 20 of PTC’s Speaking of Service Podcast. Jim and “Wolffie” discuss the importance of service transformation given current economic conditions that make profitability and asset longevity crucial. Jim shares insights from…

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  • In the News

Jim Brown - August 29, 2023 - Filed Under: In the News, Insights & Activity, Slideshow - Tagged With: Field Service, Service Transformation, Service Performance, Speaking of Service, Service Lifecycle Management, SLM, Podcast, Tips, IoT, Internet of Things

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