Service InformationService Information: The Pivotal Factor in Your Aftermarket Business (webcast)

Listen to, PTC’s Dave Duncan and Tech-Clarity’s Michelle Boucher discuss how to improve the accuracy of service information for field personnel. They share stories about Embraer, Airbus Helicopters, and Kirloskar Oil Engines  and explain how they are transforming their service organizations. During this webcast, you will also learn: How poor service information affects technician productivity, customer satisfaction,

Managing Service InformationBuyer’s Guide for Managing Service Information (eBook, survey results)

Tech-Clarity’s Buyer’s Guide for Managing Service Information identifies the biggest challenges of managing service and parts information. It then looks at how Top Performing companies overcome these companies and what they look for in a software solution to support them. One of the top things they do is leverage the information produced by engineering to support

Service InformationSelecting a Solution to Manage Service Information (guest post)

In this PTC guest post, How to Select a Service Information Management Solution Michelle Boucher introduces some of the business advantages achieved by investing in service. The post outlines what is driving investments in service for 2017/18. It also looks at the top initiatives Top Performing companies use to support their goals for 2017/18. The post also touches on

Service and Parts Information SurveyManaging Product Service and Parts Information (Survey Invitation)

How should you improve access to service and parts information? Please share your experience, thoughts, and lessons learned  in this new survey on managing product service and parts information. The survey explores ways to streamline parts information for service technicians and the associated benefits. We will explore questions such as: What are the biggest challenges you should