Making the value of technology clear
As highlighted in a Tech-Clarity eBook, “Extending the Digital Thread to the Customer Experience,” manufacturers who maintain accurate, up-to-date, and trusted digital thread data with complete service and maintenance records offer superior customer experience. Additionally, these manufacturers reduce service costs and increase customer confidence by avoiding multiple service visits and fixing issues perfectly the first…
As highlighted in a Tech-Clarity report, “Drive Higher Profits with IoT Machine Monitoring and Optimization,” Top Performers are more likely to integrate machine data, enterprise systems, engineering data, and operational systems to drive higher profitability. This integration improves their ability to offer low-cost service, keep unplanned downtime low, troubleshoot machine problems quickly, provide data security,…
As highlighted in a McKinsey report, “From Field to Remote Operations: Embracing Change to Enable Growth,” maximizing the efficiency of field service technicians is becoming increasingly crucial for organizations, especially as they face the retirement of their experienced field service technicians. Field service technicians also act as ambassadors for their company and directly impact their…
One of our most recent guides, Seven Keys to Improving Service with the IoT, focuses on helping manufacturers and service companies get the most out of machine monitoring. The guide offers seven considerations for companies to consider when they target service transformation. As we published the guide, I wondered if writing about “how” to improve…
Jim Brown joined PTC’s VP of Strategy Partnership, Christine Wolff, to share his thoughts about improving field service by leveraging the IoT in episode 20 of PTC’s Speaking of Service Podcast. Jim and “Wolffie” discuss the importance of service transformation given current economic conditions that make profitability and asset longevity crucial. Jim shares insights from…
Thank you for your interest in the Buyer’s Guide for Managing Service Information ! Please enjoy complimentary access from our sponsor, PTC. Tech-Clarity’s Buyer’s Guide for Managing Service Information identifies the biggest challenges of managing service and parts information. It then looks at how Top Performing companies overcome these companies and what they look for in…