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Enterprise Service Management

Servicing Medical Equipment

Servicing Medical Equipment: World Class Service Management for Medical Equipment extends prior research on world class service management to the medical device industry. The research suggests that there are two fundamentals that service organizations must master to rise above the competition – operational control of service operations and equipment intelligence. The paper discusses how medical device…

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Jim Brown - April 2, 2012 - Filed Under: Published Research - Tagged With: Enterprise Service Management, ESM, Insight, Medical Device, Medical Equipment, Service, Service Management, SLM

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