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Service Management

Better Service from Better Product Information

Tech-Clarity Insight: Better Service from Better Product Information: Evolving to Visual, Product-Centric Service Communication discusses the importance of having accurate, timely product information at hand in order to profit from service and satisfy customers in the service lifecycle. Highlights the importance of detailed, visual service information such as 3D graphics and animations to communicate product…

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    Jim Brown - April 21, 2012 - Filed Under: Published Research - Tagged With: Communication, 3D, Service Management, SLM, Product Communication, Service, General Atomics, Nikon, Whirlpool, Service Documentation, Animation, PLM

    Servicing Medical Equipment

    Servicing Medical Equipment: World Class Service Management for Medical Equipment extends prior research on world class service management to the medical device industry. The research suggests that there are two fundamentals that service organizations must master to rise above the competition – operational control of service operations and equipment intelligence. The paper discusses how medical device…

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      Jim Brown - April 2, 2012 - Filed Under: Published Research - Tagged With: ESM, Medical Device, Medical Equipment, Service Management, SLM, Service, Insight, Enterprise Service Management

      The Service Lifecycle Management (SLM) Approach

      The Service Lifecycle Management (SLM) Approach: Strong Customer Relationships Result In Profit In The Service Industry overviews an approach to improve the profitability of services businesses by concurrently increasing service and lowering costs. Please enjoy the free Executive Summary below, or click the report title above to download the full PDF (free of charge, no…

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        Jim Brown - March 22, 2012 - Filed Under: Published Research - Tagged With: Service Lifecycle Management, Service Management, SLM

        Servicing Medical Equipment – Safety First, Profit Not Optional

        Insight from Tech-Clarity’s research Servicing Medical Devices: World Class Service Management for Medical Equipment. This report is intended to help medical device companies leverage lessons learned from other service-oriented industries, but points out distinct differences in the healthcare industry.

        • Insights

        Jim Brown - January 20, 2010 - Filed Under: Clarity on PLM, Insights, Insights & Activity - Tagged With: ESM, Medical Device, Medical Equipment, Service Lifecycle Management, Service Management, SLM, Manufacturers, Device Master Record, DMR, Equipment Service Management

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