Tech-Clarity

Making the value of technology clear

  • Published Research
    • eBooks
    • White Papers
    • Survey Results
    • Buyer’s Guides
    • Infographics
  • Research Invitations
    • Survey Invitations
    • Assessments
  • Presentations & Video
    • Webinars
    • Live Presentations
    • Tech-Clarity TV
    • Virtual Events
  • Insights & Activity
    • In the News
    • Insights
  • About
    • Tech-Clarity Team
    • Jim Brown
    • Michelle Boucher
    • Julie Fraser
    • Steffen Waite
  • Search
  • Date

Service Management

Better Service from Better Product Information

Tech-Clarity Insight: Better Service from Better Product Information: Evolving to Visual, Product-Centric Service Communication discusses the importance of having accurate, timely product information at hand in order to profit from service and satisfy customers in the service lifecycle. Highlights the importance of detailed, visual service information such as 3D graphics and animations to communicate product…

Read More »

Jim Brown - April 21, 2012 - Filed Under: Published Research - Tagged With: 3D, Animation, Communication, General Atomics, Nikon, PLM, Product Communication, Service, Service Documentation, Service Management, SLM, Whirlpool

Servicing Medical Equipment

Servicing Medical Equipment: World Class Service Management for Medical Equipment extends prior research on world class service management to the medical device industry. The research suggests that there are two fundamentals that service organizations must master to rise above the competition – operational control of service operations and equipment intelligence. The paper discusses how medical device…

Read More »

Jim Brown - April 2, 2012 - Filed Under: Published Research - Tagged With: Enterprise Service Management, ESM, Insight, Medical Device, Medical Equipment, Service, Service Management, SLM

The Service Lifecycle Management (SLM) Approach

The Service Lifecycle Management (SLM) Approach: Strong Customer Relationships Result In Profit In The Service Industry overviews an approach to improve the profitability of services businesses by concurrently increasing service and lowering costs. Please enjoy the free Executive Summary below, or click the report title above to download the full PDF (free of charge, no…

Read More »

Jim Brown - March 22, 2012 - Filed Under: Published Research - Tagged With: Service Lifecycle Management, Service Management, SLM

Servicing Medical Equipment – Safety First, Profit Not Optional

Insight from Tech-Clarity’s research Servicing Medical Devices: World Class Service Management for Medical Equipment. This report is intended to help medical device companies leverage lessons learned from other service-oriented industries, but points out distinct differences in the healthcare industry.

Jim Brown - January 20, 2010 - Filed Under: Clarity on PLM, Insights, Insights & Activity - Tagged With: Device Master Record, DMR, Equipment Service Management, ESM, Manufacturers, Medical Device, Medical Equipment, Service Lifecycle Management, Service Management, SLM

Sign Up for Regular Industry Updates

Uncover the hidden value of technology with regular surveys, survey results, presentations, interviews, and videos right to your inbox.

Copyright © 2012-2022 – Tech-Clarity, Inc.

  • Contact
  • Privacy Policy
  • Date

  • LinkedIn
  • Twitter
  • Facebook
  • LinkedIn
  • Twitter
  • Facebook

Copyright © 2012-2023 – Tech-Clarity, Inc.