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Service

Clear Concise Safe Service

Navigate the Service Maze with Clear, Concise, and Safe Practices

As highlighted in a McKinsey report, “From Field to Remote Operations: Embracing Change to Enable Growth,” maximizing the efficiency of field service technicians is becoming increasingly crucial for organizations, especially as they face the retirement of their experienced field service technicians. Field service technicians also act as ambassadors for their company and directly impact their…

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  • Infographics

Arvind Krishnan - February 5, 2025 - Filed Under: Infographics, Published Research - Tagged With: Service, Service Instructions, Service Documentation, TCO, Safety, Design for Service, Field Service, Serviceability, Remote Monitoring, Service Efficiency, OEE, Customer Satisfaction, Service Productivity, Service Lifecycle Management, Overall Equipment Effectiveness, First Time Fix, SLM, Servitization

Work Instructions

Canvas Envision Connects Frontline Workers to Product Info at Enterprise Scale

In our update briefing with Canvas GFX, CEO Pat Hume said, “A lot has changed since a year ago.” Perhaps the most significant strategic shift is that they are now focusing Envision as a connected knowledge platform for midsize and larger enterprises. The concept is two-way knowledge sharing between product engineering and production frontline workers…

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  • Insights

Julie Fraser - July 25, 2024 - Filed Under: Insights, Insights & Activity - Tagged With: Work Instructions, Collaboration, SaaS, Connected Worker, Quality, Service, Frontline Workers, Manufacturing Engineering, Knowledge Platform, Digital Twin, CAD Model, MBE, Model-Based, Tech Transfer

Generative AI

Connect the Digital Thread with Generative AI

How can manufacturers leverage search-powered GenAI to connect their digital thread to improve engineering and service performance? Join our webinar on as we discuss how to get more value from enterprise systems like PLM by tapping into the data that already exists.  Rapid product development and fast service response are critical to profitability in the…

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  • Webinars

Jim Brown - June 11, 2024 - Filed Under: Presentations & Videos, Webinars - Tagged With: Generative AI, GenAI, Enterprise Search, Engineering, Service, Digital Thread, Product Digital Thread

Machine Builder-Operator Collaboration

How can machine builders improve the way they work with the companies that use their products to create more collaborative, mutually valuable relationships? This eBook explores five practical steps manufacturers can take to improve machine builder – operator collaboration and increase value for both themselves and the customers operating their machines. Please enjoy the summary…

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  • eBooks

Jim Brown - September 13, 2023 - Filed Under: Slideshow, Published Research, eBooks - Tagged With: Machine Operator, Machine Design, Guidance, As Maintained, Practical Steps, IoT, MaaS, Predictive Analytics, Machine as a Service, PLM, IIoT, EAM, PaaS, FSM, Collaboration, Analytics, Servitization, SLM, Service, Machine Builder, Tips

Machine Builder Digital Twin

The Machine Builder Digital Twin

Machine builders must continuously raise the bar to compete in today’s dynamic, global markets. How are they leveraging digital twins to improve how they quote, design, produce, install, and commission more complex, smart, connected, flexible, and tailored equipment than ever? Further, how can they extend their digital twins to improve installation, commissioning, and service? Please…

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  • eBooks

Jim Brown - June 13, 2023 - Filed Under: Slideshow, Published Research, eBooks - Tagged With: Virtual Validation, Commissioning, Manufacturing Equipment, CAD, Industrial Equipment, Engineering, Digital Twin, Product Development, IIoT, 3D, Digital Transformation, CAE, Simulation, Integration, Machine, Configurations, Machine Builder, Service, BOMs, Optimization

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