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Servicing Medical Equipment

Servicing Medical Equipment: World Class Service Management for Medical Equipment extends prior research on world class service management to the medical device industry. The research suggests that there are two fundamentals that service organizations must master to rise above the competition – operational control of service operations and equipment intelligence. The paper discusses how medical device…

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Jim Brown - April 2, 2012 - Filed Under: Published Research - Tagged With: Enterprise Service Management, ESM, Insight, Medical Device, Medical Equipment, Service, Service Management, SLM

Equipment Service Management

Tech-Clarity Insight: Equipment Service Management: Maximizing Profit and Customer Value over the Equipment Lifecycle explains that there are two fundamentals that service organizations must master to rise above the competition – operational control of service operations and equipment intelligence. The paper also introduces an Equipment Service Management Framework that companies can use to benchmark their…

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Jim Brown - August 23, 2011 - Filed Under: Published Research - Tagged With: Equipment Intelligence, Equipment Service Management, ESM, Framework, Insight, Service Lifecycle Management, SLM

Servicing Medical Equipment – Safety First, Profit Not Optional

Insight from Tech-Clarity’s research Servicing Medical Devices: World Class Service Management for Medical Equipment. This report is intended to help medical device companies leverage lessons learned from other service-oriented industries, but points out distinct differences in the healthcare industry.

Jim Brown - January 20, 2010 - Filed Under: Clarity on PLM, Insights, Insights & Activity - Tagged With: Device Master Record, DMR, Equipment Service Management, ESM, Manufacturers, Medical Device, Medical Equipment, Service Lifecycle Management, Service Management, SLM

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