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What Do You Need to Improve Service with IoT?

Our buyer’s guide offers seven ways to improve service with IoT, but should we be focusing on why instead of how?

Jim Brown - November 17, 2023

Improve Service with IoT
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Improve Service with IoTOne of our most recent guides, Seven Keys to Improving Service with the IoT, focuses on helping manufacturers and service companies get the most out of machine monitoring. The guide offers seven considerations for companies to consider when they target service transformation. 

As we published the guide, I wondered if writing about “how” to improve service and the system capabilities it requires is enough. Are most companies aware of “why” they should be doing it in the first place, and how it can positively impact their business? If so, why isn’t everyone doing it successfully now that barriers to implementing machine monitoring through the industrial IoT (IIoT) have dropped? 

Share your thoughts on my guest blog post on the PTC blog (registration required).

For related content, read our buyer’s guide, Seven Keys to Improving Service with the IoT, to learn practical steps for companies to improve service through IoT condition-based monitoring.

You can also hear Jim Brown share insights from this buyer’s guide and share his thoughts about improving field service by leveraging the IoT in episode 20 of PTC’s Speaking of Service Podcast with PTC’s VP of Strategic Partnerships, Christine Wolff,

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Filed Under: In the News, Slideshow, Insights & Activity Tagged With: Speaking of Service, Service Lifecycle Management, SLM, Podcast, IoT, Internet of Things, Field Service, Service Transformation, Service Performance

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