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Service Transformation

Service Driven Design

Win the Service Challenge Game with Service Driven Design

A McKinsey publication shows that the average EBIT margins for after-market services are 150% higher than those for selling new machines. As revenue from services becomes increasingly important to manufacturers, it is vital that leaders pay attention to harnessing the full benefits of servitization by embracing “Service Driven Design.”  How can manufacturers adopt an effective…

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  • Infographics

Arvind Krishnan - January 29, 2025 - Filed Under: Published Research, Infographics - Tagged With: SLM, Service Driven Design, Service Documentation, Design for Service, TCO, Serviceability, Service Transformation, Remote Monitoring, Servitization, Service Lifecycle Management

Improve Service with IoT

What Do You Need to Improve Service with IoT?

One of our most recent guides, Seven Keys to Improving Service with the IoT, focuses on helping manufacturers and service companies get the most out of machine monitoring. The guide offers seven considerations for companies to consider when they target service transformation.  As we published the guide, I wondered if writing about “how” to improve…

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  • In the News

Jim Brown - November 17, 2023 - Filed Under: Insights & Activity, In the News, Slideshow - Tagged With: Internet of Things, Field Service, Service Transformation, Service Performance, Speaking of Service, Service Lifecycle Management, SLM, Podcast, IoT

Speaking of Service: Seven Ways to Improve Service with IoT

Jim Brown joined PTC’s VP of Strategy Partnership, Christine Wolff, to share his thoughts about improving field service by leveraging the IoT in episode 20 of PTC’s Speaking of Service Podcast. Jim and “Wolffie” discuss the importance of service transformation given current economic conditions that make profitability and asset longevity crucial. Jim shares insights from…

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  • In the News

Jim Brown - August 29, 2023 - Filed Under: In the News, Insights & Activity, Slideshow - Tagged With: Service Lifecycle Management, SLM, Podcast, Tips, IoT, Internet of Things, Field Service, Service Transformation, Service Performance, Speaking of Service

Condition Based Monitoring

Seven Keys to Improving Service with the IoT

Current economic conditions make service profitability and asset longevity more important than ever. How can service organizations leverage the IoT to transform service and improve service performance and profitability? This Buyer’s Guide offers seven ways that can help companies get started or expand on early efforts, apply lessons learned from initial projects, and drive repeatable…

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  • Buyer's Guides

Jim Brown - April 25, 2023 - Filed Under: Published Research, Buyer's Guides, eBooks, Slideshow - Tagged With: Analytics, Service Profitability, Adoption, Requirements, Service, Condition Based Monitoring, Buyer's Guide, IoT, Predictive Service, IIoT, Service Transformation, Machine Monitoring

Remote Monitoring

Improve Service with Equipment Monitoring

How can companies leverage the IoT to increase service profitability and customer loyalty? Many companies have found that remote monitoring helps them transform service to dramatically improve service performance. But what’s required to turn machine data into actionable service intelligence?  This infographic highlights the key findings from our buyer’s guide on improving service with remote…

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  • Infographics

Jim Brown - December 13, 2022 - Filed Under: Published Research, Infographics, Slideshow - Tagged With: Condition Monitoring, Infographic, IoT, IIoT, Service Transformation, Remote Monitoring

Remote Equipment Monitoring

Improving Service with Machine Condition Monitoring (buyer’s guide)

 How can remote equipment monitoring improve service performance and profitability? Our buyer’s guide shares tangible, practical steps companies can take to improve service through IoT remote equipment monitoring, how IoT platforms help deliver value, and how they can increase benefits with increased maturity. Please enjoy the summary* below. For the full research, please visit our…

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  • Buyer's Guides

Jim Brown - October 11, 2022 - Filed Under: Published Research, Buyer's Guides, Slideshow - Tagged With: Equipment Monitoring, Machine Monitoring, Service Performance, Service, IoT, IIoT, Service Transformation

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