Making the value of technology clear
How can aligning product data in PLM with the aftermarket drive business value? Too often, PLM data is kept within Engineering, leading to disconnects between rich design data and downstream functions like service. Aftermarket support demands accurate product information at the product configuration level, and PLM is the source. How can manufacturers create a cohesive,…
A McKinsey publication shows that the average EBIT margins for after-market services are 150% higher than those for selling new machines. As revenue from services becomes increasingly important to manufacturers, it is vital that leaders pay attention to harnessing the full benefits of servitization by embracing “Service Driven Design.” How can manufacturers adopt an effective…
One of our most recent guides, Seven Keys to Improving Service with the IoT, focuses on helping manufacturers and service companies get the most out of machine monitoring. The guide offers seven considerations for companies to consider when they target service transformation. As we published the guide, I wondered if writing about “how” to improve…
Jim Brown joined PTC’s VP of Strategy Partnership, Christine Wolff, to share his thoughts about improving field service by leveraging the IoT in episode 20 of PTC’s Speaking of Service Podcast. Jim and “Wolffie” discuss the importance of service transformation given current economic conditions that make profitability and asset longevity crucial. Jim shares insights from…
Current economic conditions make service profitability and asset longevity more important than ever. How can service organizations leverage the IoT to transform service and improve service performance and profitability? This Buyer’s Guide offers seven ways that can help companies get started or expand on early efforts, apply lessons learned from initial projects, and drive repeatable…
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