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Service Transformation

Remote Monitoring

Improve Service with Equipment Monitoring (infographic)

How can companies leverage the IoT to increase service profitability and customer loyalty? Many companies have found that remote monitoring helps them transform service to dramatically improve service performance. But what’s required to turn machine data into actionable service intelligence?  This infographic highlights the key findings from our buyer’s guide on improving service with remote…

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Jim Brown - December 13, 2022 - Filed Under: Infographics, Published Research, Slideshow - Tagged With: Condition Monitoring, IIoT, Infographic, IoT, Remote Monitoring, Service Transformation

Remote Equipment Monitoring

Improving Service with Machine Condition Monitoring (buyer’s guide)

 How can remote equipment monitoring improve service performance and profitability? Our buyer’s guide shares tangible, practical steps companies can take to improve service through IoT remote equipment monitoring, how IoT platforms help deliver value, and how they can increase benefits with increased maturity. Please enjoy the summary* below. For the full research, please visit our…

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Jim Brown - October 11, 2022 - Filed Under: Buyer's Guides, Published Research, Slideshow - Tagged With: Equipment Monitoring, IIoT, IoT, Machine Monitoring, Service, Service Performance, Service Transformation

Customer Experience

Extending the Digital Thread to the Customer Experience (webcast)

How can you include the customer experience in your digital thread to gain deeper insights and increase customer intelligence? Join Jim Brown (Tech-Clarity), Ray Hein (CEO & Co-Founder of Propel), and Tony Kratovil (VP, Manufacturing Solution Leader at Salesforce) as they discuss: Merging the operational phase of the product lifecycle with the voice of the…

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Jim Brown - August 13, 2021 - Filed Under: Presentations & Video, Webinars - Tagged With: As Built, As Maintained, Customer Experience, Customer Intelligence, Customer Intimacy, Digital Thread, PLM, Propel, Salesforce, Service Lifecycle, Service Transformation

Smart Products Webcast

How to Profit from Smart Products (webcast)

How can companies increase profits from smart products? Join our smart product webcast with PTC where we’ll review real data from our recent survey on companies’ level of involvement with smart products, quantified business results, and the opportunities and challenges of pursuing a smart products strategy. Register now to learn more insights on August 17th…

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Jim Brown - August 9, 2021 - Filed Under: Presentations & Video, Webinars - Tagged With: Benchmarking, Business Strategy, Digital Transformation, IIoT, Internet of Things, IoT, Machine Monitoring, Monetization, Outcomes Based Billing, Performance Based Billing, Recurring Revenue Streams, Research, Service Profitability, Service Transformation, Servitization, Smart Connected Products, Smart Products, Strategy, Survey, Webcast

Smart Products

Profiting from Smart Products (survey results)

Smart products are the new norm. How can manufacturers differentiate and grow profitability as even their smart products become commodities? Our survey of over 150 companies shows that manufacturers are targeting much larger goals as they mature their smart product strategies beyond their products by adopting smart, connected, digital business models. Please enjoy the summary*…

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Jim Brown - August 4, 2021 - Filed Under: Published Research, Survey Results - Tagged With: Business Strategy, Digital Transformation, Monetization, Outcomes Based Billing, Performance Based Billing, Recurring Revenue Streams, Service Profitability, Service Transformation, Servitization, Smart Connected Products, Smart Products

BID Group IoT Transformation

Digital Transformation at BID Group using IoT (webcast)

How has one of the largest integrated suppliers to the wood processing industry used the IoT to digitally transform their business and deliver new revenue? Learn how BID Group has improved throughput and performance for their customers by remotely monitoring their equipment through the IoT. Join this interactive IndustryWeek webcast, How BID Group Delivers New…

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Jim Brown - March 11, 2020 - Filed Under: Presentations & Video, Webinars - Tagged With: BID Group, Digital Transformation, IIoT, Internet of Things, IoT, PTC, Remote Monitoring, Service Transformation

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