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Customer Experience

Extending the Digital Thread to the Customer Experience (webcast)

How can you include the customer experience in your digital thread to gain deeper insights and increase customer intelligence? Join Jim Brown (Tech-Clarity), Ray Hein (CEO & Co-Founder of Propel), and Tony Kratovil (VP, Manufacturing Solution Leader at Salesforce) as they discuss: Merging the operational phase of the product lifecycle with the voice of the…

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  • Webinars

Jim Brown - August 13, 2021 - Filed Under: Presentations & Videos, Webinars - Tagged With: Salesforce, Propel, PLM, As Maintained, Digital Thread, Service Transformation, Customer Experience, Service Lifecycle, As Built, Customer Intimacy, Customer Intelligence

Customer Experience

Extending Digital Threads to the Customer Experience (eBook)

How can manufacturers get closer to customers, gain more intimacy, and create more business value for themselves and their customers? How does extending the digital thread into the customer experience and operational phase of the product lifecycle help? Our eBook shares the results of interviews with eight manufacturers to shed some light. Please enjoy the…

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  • eBooks

Jim Brown - July 7, 2021 - Filed Under: eBooks, Published Research - Tagged With: CRM, As Maintained, Digital Thread, Customer Experience, Service Lifecycle, As Built, As Used, PLM, Customer Intimacy, BOM, Customer Intelligence, Configuration

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