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As Maintained

Machine Builder-Operator Collaboration

How can machine builders improve the way they work with the companies that use their products to create more collaborative, mutually valuable relationships? This eBook explores five practical steps manufacturers can take to improve machine builder – operator collaboration and increase value for both themselves and the customers operating their machines. Please enjoy the summary…

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  • eBooks

Jim Brown - September 13, 2023 - Filed Under: Slideshow, Published Research, eBooks - Tagged With: Tips, Machine Operator, Machine Design, Guidance, As Maintained, Practical Steps, IoT, MaaS, Predictive Analytics, Machine as a Service, PLM, IIoT, EAM, PaaS, FSM, Collaboration, Analytics, Servitization, SLM, Service, Machine Builder

Customer Experience

Extending the Digital Thread to the Customer Experience (webcast)

How can you include the customer experience in your digital thread to gain deeper insights and increase customer intelligence? Join Jim Brown (Tech-Clarity), Ray Hein (CEO & Co-Founder of Propel), and Tony Kratovil (VP, Manufacturing Solution Leader at Salesforce) as they discuss: Merging the operational phase of the product lifecycle with the voice of the…

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  • Webinars

Jim Brown - August 13, 2021 - Filed Under: Presentations & Videos, Webinars - Tagged With: Customer Intimacy, Customer Intelligence, Salesforce, Propel, PLM, As Maintained, Digital Thread, Service Transformation, Customer Experience, Service Lifecycle, As Built

Customer Experience

Extending Digital Threads to the Customer Experience (eBook)

How can manufacturers get closer to customers, gain more intimacy, and create more business value for themselves and their customers? How does extending the digital thread into the customer experience and operational phase of the product lifecycle help? Our eBook shares the results of interviews with eight manufacturers to shed some light. Please enjoy the…

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  • eBooks

Jim Brown - July 7, 2021 - Filed Under: eBooks, Published Research - Tagged With: BOM, Customer Intelligence, Configuration, CRM, As Maintained, Digital Thread, Customer Experience, Service Lifecycle, As Built, As Used, PLM, Customer Intimacy

Tech4PD Tackles Hot Topic of Service in PLM and One Really Hot Habanero

Tech4PD episode 15 features dueling analysts Jim Brown of Tech-Clarity and Chad Jackson of Lifecycle Insights debate the role of Product Lifecycle Management in product service. Jim and Chad both feel that PLM has an important role to play in service. But Chad thinks that the primary roles will be around service documentation and validation. Jim feels that PLM…

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  • Insights

Jim Brown - October 22, 2013 - Filed Under: Clarity on PLM, Insights, Insights & Activity - Tagged With: SLM, BOM, Configuration, Tech4PD, Service Documentation, As Maintained, Service Information, PLM, CM, Product Lifecycle Management, Validation, Service Lifecycle Management

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