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Field technicians

Service Information

Service Information: The Pivotal Factor in Your Aftermarket Business (webcast)

Listen to, PTC’s Dave Duncan and Tech-Clarity’s Michelle Boucher discuss how to improve the accuracy of service information for field personnel. They share stories about Embraer, Airbus Helicopters, and Kirloskar Oil Engines  and explain how they are transforming their service organizations. During this webcast, you will also learn: How poor service information affects technician productivity, customer satisfaction,…

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  • Webinars

Michelle Boucher - March 5, 2018 - Filed Under: Webinars, Presentations & Videos - Tagged With: Service Documentation, Service visit, Service Information, field personnel, Engineer, Service BOM, PLM, SBOM, PTC, Service Technician, Webcast, Field Service, Webinar, Technical Communications, Service, Service Manual, Service Instructions, Field technicians, Technical Publications, service information management

Service Information

Selecting a Solution to Manage Service Information (guest post)

In this PTC guest post, How to Select a Service Information Management Solution Michelle Boucher introduces some of the business advantages achieved by investing in service. The post outlines what is driving investments in service for 2017/18. It also looks at the top initiatives Top Performing companies use to support their goals for 2017/18. The post also touches on…

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  • In the News

Michelle Boucher - October 26, 2017 - Filed Under: Insights & Activity, In the News - Tagged With: Field technicians, Blog, service information management, New Product Development, Quality, Requirements, Service, BOM, Profitability, SBOM, Field Service, PLM, EBOM, PTC

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