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Service Information

Service Information

Service Information: The Pivotal Factor in Your Aftermarket Business (webcast)

Listen to, PTC’s Dave Duncan and Tech-Clarity’s Michelle Boucher discuss how to improve the accuracy of service information for field personnel. They share stories about Embraer, Airbus Helicopters, and Kirloskar Oil Engines  and explain how they are transforming their service organizations. During this webcast, you will also learn: How poor service information affects technician productivity, customer satisfaction,…

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Michelle Boucher - March 5, 2018 - Filed Under: Presentations & Video, Webinars - Tagged With: Engineer, field personnel, Field Service, Field technicians, PLM, PTC, sBOM, Service, Service BOM, Service Documentation, Service Information, service information management, Service Instructions, Service Manual, Service Technician, Service visit, Technical Communications, Technical Publications, Webcast, Webinar

BOM Transformation: How to Bring Service in to the Product Lifecycle (webcast)

Listen to Airbus Helicopters’ Nicolas De Mauroy, PTC’s Service Practice Lead Keith Garguilo, and Tech-Clarity’s Michelle Boucher,  discuss how to improve the quality of the information made to service technicians by using the engineering BOM to produce the service BOM. By watching this event, you will learn about: The capabilities needed to transform EBOMs into SBOMs….

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Michelle Boucher - November 12, 2017 - Filed Under: Presentations & Video, Webinars - Tagged With: eBOM, PLM, Product Lifecycle, PTC, sBOM, Service, Service BOM, Service Information, Service Manual, Webcast, Webinar

Tech4PD Tackles Hot Topic of Service in PLM and One Really Hot Habanero

Tech4PD episode 15 features dueling analysts Jim Brown of Tech-Clarity and Chad Jackson of Lifecycle Insights debate the role of Product Lifecycle Management in product service. Jim and Chad both feel that PLM has an important role to play in service. But Chad thinks that the primary roles will be around service documentation and validation. Jim feels that PLM…

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Jim Brown - October 22, 2013 - Filed Under: Clarity on PLM, Insights, Insights & Activity - Tagged With: As Maintained, BOM, CM, Configuration, PLM, Product Lifecycle Management, Service Documentation, Service Information, Service Lifecycle Management, SLM, Tech4PD, Validation

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