Listen to, PTC’s Dave Duncan and Tech-Clarity’s Michelle Boucher discuss how to improve the accuracy of service information for field personnel. They share stories about Embraer, Airbus Helicopters, and Kirloskar Oil Engines and explain how they are transforming their service organizations. During this webcast, you will also learn:
- How poor service information affects technician productivity, customer satisfaction, and after-sales operations
- Best practices for producing accurate service documentation based on Tech-Clarity research
- What you can do to keep service manuals up-to-date so that field technicians can trust service documentation
- Tips to support the cultural changes required to support the transformation for a more service oriented company
