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Service Documentation

Service Information

Service Information: The Pivotal Factor in Your Aftermarket Business (webcast)

Listen to, PTC’s Dave Duncan and Tech-Clarity’s Michelle Boucher discuss how to improve the accuracy of service information for field personnel. They share stories about Embraer, Airbus Helicopters, and Kirloskar Oil Engines  and explain how they are transforming their service organizations. During this webcast, you will also learn: How poor service information affects technician productivity, customer satisfaction,…

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Michelle Boucher - March 5, 2018 - Filed Under: Presentations & Video, Webinars - Tagged With: Engineer, field personnel, Field Service, Field technicians, PLM, PTC, sBOM, Service, Service BOM, Service Documentation, Service Information, service information management, Service Instructions, Service Manual, Service Technician, Service visit, Technical Communications, Technical Publications, Webcast, Webinar

Tech4PD Tackles Hot Topic of Service in PLM and One Really Hot Habanero

Tech4PD episode 15 features dueling analysts Jim Brown of Tech-Clarity and Chad Jackson of Lifecycle Insights debate the role of Product Lifecycle Management in product service. Jim and Chad both feel that PLM has an important role to play in service. But Chad thinks that the primary roles will be around service documentation and validation. Jim feels that PLM…

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Jim Brown - October 22, 2013 - Filed Under: Clarity on PLM, Insights, Insights & Activity - Tagged With: As Maintained, BOM, CM, Configuration, PLM, Product Lifecycle Management, Service Documentation, Service Information, Service Lifecycle Management, SLM, Tech4PD, Validation

Does PTC Acquisition of Servigistics Signal a new Direction for PLM Acquisitions?

I have been giving a lot of thought to PTC’s entrance into the Service Lifecycle Management (SLM) industry. PTC acquiring Servigistics is not your ordinary PLM company acquisition. Why? Because PTC is not just extending their PLM and engineering software capabilities into the service department, PTC is now supporting the business of service management. Game…

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Jim Brown - October 2, 2012 - Filed Under: Clarity on PLM, Insights, Insights & Activity - Tagged With: Acquisition, Implications, PLM, Product Information, PTC, Service Business, Service Documentation, Service Lifecycle Management, Servigistics, SLM

Better Service from Better Product Information

Tech-Clarity Insight: Better Service from Better Product Information: Evolving to Visual, Product-Centric Service Communication discusses the importance of having accurate, timely product information at hand in order to profit from service and satisfy customers in the service lifecycle. Highlights the importance of detailed, visual service information such as 3D graphics and animations to communicate product…

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Jim Brown - April 21, 2012 - Filed Under: Published Research - Tagged With: 3D, Animation, Communication, General Atomics, Nikon, PLM, Product Communication, Service, Service Documentation, Service Management, SLM, Whirlpool

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