Making the value of technology clear
As highlighted in a McKinsey report, “From Field to Remote Operations: Embracing Change to Enable Growth,” maximizing the efficiency of field service technicians is becoming increasingly crucial for organizations, especially as they face the retirement of their experienced field service technicians. Field service technicians also act as ambassadors for their company and directly impact their…
A McKinsey publication shows that the average EBIT margins for after-market services are 150% higher than those for selling new machines. As revenue from services becomes increasingly important to manufacturers, it is vital that leaders pay attention to harnessing the full benefits of servitization by embracing “Service Driven Design.” How can manufacturers adopt an effective…
Listen to, PTC’s Dave Duncan and Tech-Clarity’s Michelle Boucher discuss how to improve the accuracy of service information for field personnel. They share stories about Embraer, Airbus Helicopters, and Kirloskar Oil Engines and explain how they are transforming their service organizations. During this webcast, you will also learn: How poor service information affects technician productivity, customer satisfaction,…
Tech4PD episode 15 features dueling analysts Jim Brown of Tech-Clarity and Chad Jackson of Lifecycle Insights debate the role of Product Lifecycle Management in product service. Jim and Chad both feel that PLM has an important role to play in service. But Chad thinks that the primary roles will be around service documentation and validation. Jim feels that PLM…
I have been giving a lot of thought to PTC’s entrance into the Service Lifecycle Management (SLM) industry. PTC acquiring Servigistics is not your ordinary PLM company acquisition. Why? Because PTC is not just extending their PLM and engineering software capabilities into the service department, PTC is now supporting the business of service management. Game…
Tech-Clarity Insight: Better Service from Better Product Information: Evolving to Visual, Product-Centric Service Communication discusses the importance of having accurate, timely product information at hand in order to profit from service and satisfy customers in the service lifecycle. Highlights the importance of detailed, visual service information such as 3D graphics and animations to communicate product…