SLM for IT Equipment: Tackling the Profitability Crunch explores tackling the profitability crunch in the IT equipment services market as service becomes more difficult, competition gets stiffer and margins keep shrinking. Click here to read the full report, thank you to our sponsor Astea. NOTE: This paper is from the Tech-Clarity archives, it was originally…
Service Lifecycle Management for Point of Sales
SLM for Point of Sales: Servicing the Service Industry reviews the need for strong support processes when servicing equipment for retail and hospitality companies, both to satisfy the customer and to generate profits. Please enjoy the summary below, or click the report or title to download the full PDF (free of charge, no registration required)….
More Value for Your Service Dollar
More Value for Your Service Dollar: Better Service at Lower Cost Through Service Lifecycle Management reviews a strategic way for companies to ensure that capital equipment is making a profitable return for their business through better service. Please enjoy the free Introduction below, or click the report title above to download the full PDF (free…
Tech-Clarity Research Archive Live
Hello and welcome to Tech-Clarity. We are in the process of converting to our new website which provides greater access to our research. As we are reposting our content in the new format, we want to make sure you can access our existing materials. The list below represents almost ten years worth of research. Enjoy!…
