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Customer Service

Service Lifecycle Management for IT Equipment

SLM for IT Equipment: Tackling the Profitability Crunch explores tackling the profitability crunch in the IT equipment services market as service becomes more difficult, competition gets stiffer and margins keep shrinking. Click here to read the full report, thank you to our sponsor Astea. NOTE: This paper is from the Tech-Clarity archives, it was originally…

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    Jim Brown - October 2, 2008 - Filed Under: Published Research - Tagged With: Service Lifecycle Management, SLM, IT, Information Technology, Equipment, Profitability, Margins, Customer Service

    Service Lifecycle Management for Point of Sales

    SLM for Point of Sales: Servicing the Service Industry reviews the need for strong support processes when servicing equipment for retail and hospitality companies, both to satisfy the customer and to generate profits. Please enjoy the summary below, or click the report or title to download the full PDF (free of charge, no registration required)….

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      Jim Brown - October 2, 2008 - Filed Under: Published Research - Tagged With: Service Lifecycle Management, SLM, Equipment, Profitability, POS, Point of Sales, Retail, Hospitality, Margins, Customer Service, Maintenance

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