Service InformationService Information: The Pivotal Factor in Your Aftermarket Business (webcast)

Listen to, PTC’s Dave Duncan and Tech-Clarity’s Michelle Boucher discuss how to improve the accuracy of service information for field personnel. They share stories about Embraer, Airbus Helicopters, and Kirloskar Oil Engines  and explain how they are transforming their service organizations. During this webcast, you will also learn: How poor service information affects technician productivity, customer satisfaction,

Selecting the Right Requirements Management Solution (webcast)

Listen to Christopher Rösner, General Requirements Manager at e.GO mobile AG, Tech-Clarity’s Michelle Boucher, and Che Curnew, Senior Technical Sales Specialist at PTC discuss the benefits of a better approach to requirements management. This event is an interactive interview to share different perspectives and experiences on requirements management. The discussion includes topics such as: How a Requirements Management solution can help

BOM Transformation: How to Bring Service in to the Product Lifecycle (webcast)

Listen to Airbus Helicopters’ Nicolas De Mauroy, PTC’s Service Practice Lead Keith Garguilo, and Tech-Clarity’s Michelle Boucher,  discuss how to improve the quality of the information made to service technicians by using the engineering BOM to produce the service BOM. By watching this event, you will learn about: The capabilities needed to transform EBOMs into SBOMs.

Service InformationSelecting a Solution to Manage Service Information (guest post)

In this PTC guest post, How to Select a Service Information Management Solution Michelle Boucher introduces some of the business advantages achieved by investing in service. The post outlines what is driving investments in service for 2017/18. It also looks at the top initiatives Top Performing companies use to support their goals for 2017/18. The post also touches on

Medical DevicesMedical Devices in a Digital World (podcast)

Listen to Michelle Boucher discuss trends in the Medical Device Industry in this 17 minute podcast, Medical Devices in a Digital World. This podcast is episode 8 of The Connected Engineer series with Gavin Quinlan. In this episode, Michelle explains some of the top challenges facing medical device companies. She also shares advice on how to overcome them.

Medical Device EngineeringSelecting the Right PLM Software for Medical Device Engineering (webcast)

Listen to Tech-Clarity’s Michelle Boucher, Mark Turner from Alcon Labs (Novartis), and Swapan Jha from PTC have a discussion on the right software solution for medical device engineering. The discussion featured an interactive discussion between the panelists coving topics such as: Challenges facing medical device manufacturers. Why to consider the complete product lifecycle with respect