Making the value of technology clear
As highlighted in a McKinsey report, “From Field to Remote Operations: Embracing Change to Enable Growth,” maximizing the efficiency of field service technicians is becoming increasingly crucial for organizations, especially as they face the retirement of their experienced field service technicians. Field service technicians also act as ambassadors for their company and directly impact their…
A McKinsey publication shows that the average EBIT margins for after-market services are 150% higher than those for selling new machines. As revenue from services becomes increasingly important to manufacturers, it is vital that leaders pay attention to harnessing the full benefits of servitization by embracing “Service Driven Design.” How can manufacturers adopt an effective…
How can companies leverage the IoT to increase service profitability and customer loyalty? Many companies have found that remote monitoring helps them transform service to dramatically improve service performance. But what’s required to turn machine data into actionable service intelligence? This infographic highlights the key findings from our buyer’s guide on improving service with remote…
How has one of the largest integrated suppliers to the wood processing industry used the IoT to digitally transform their business and deliver new revenue? Learn how BID Group has improved throughput and performance for their customers by remotely monitoring their equipment through the IoT. Join this interactive IndustryWeek webcast, How BID Group Delivers New…
What should manufacturers look for in a solution to digitalize and transform service through IoT remote monitoring? What can they do to change the relationship they have with their products and customers to increase business value for themselves and those using their products? Join this interactive webcast, How to Select the Right Digital Transformation Solution,…
How can equipment manufacturers transform their customer and equipment relationships to drive greater value for themselves and their customers? Digital service transformation by monitoring equipment via the IoT holds the key to improving service, satisfaction, and customer success. Please enjoy the summary below. For the full eBook, please visit our sponsor PTC. Table of Contents*…