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Customer Relationship

Service Lifecycle Management for HVAC and Controls

SLM for HVAC and Controls: Competition Heats up for Service Contracts discusses how convergence of the HVAC and Controls service markets has changed the rules of competition, highlighting the need for SLM to compete. Please enjoy the summary below, or click the report or title to download the full PDF (free of charge, no registration…

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    Jim Brown - October 2, 2008 - Filed Under: Published Research - Tagged With: Revenue, Service Lifecycle Management, SLM, Profitability, Margins, Customer Relationship, HVAC, Heating Ventilation Air Conditioning, Mechanical Contract

    Service Lifecycle Management for Medical Devices

    SLM for Medical Devices: The Strategic Role of Service highlights the strategic role that service plays in the medical devices industry in ensuring customer satisfaction to enable future sales, while maintaining optimal costs to protect profitability. Please enjoy the summary below, or click the report or title to download the full PDF (free of charge,…

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      Jim Brown - October 2, 2008 - Filed Under: Published Research - Tagged With: Medical Devices, Customer Relationship, Compliance, White Paper, Service Lifecycle Management, SLM, Service, Complexity, Equipment, Profitability

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