A McKinsey publication shows that the average EBIT margins for after-market services are 150% higher than those for selling new machines. As revenue from services becomes increasingly important to manufacturers, it is vital that leaders pay attention to harnessing the full benefits of servitization by embracing “Service Driven Design.”
How can manufacturers adopt an effective “Service-Driven Design” practice to exploit the full benefits of servitization? This fictional game helps show the path to incorporating Service-Driven Design so that a manufacturer can open new revenue sources, delight customers by keeping machines running, and improve brand reputation by delivering on promises.
Click here to download the full infographic. For more information about improving service performance and profitability, please visit our sponsor Siemens.
