As highlighted in a McKinsey report, “From Field to Remote Operations: Embracing Change to Enable Growth,” maximizing the efficiency of field service technicians is becoming increasingly crucial for organizations, especially as they face the retirement of their experienced field service technicians. Field service technicians also act as ambassadors for their company and directly impact their customers’ experience, so effective service performance is essential.
How can manufacturers ensure the safety and productivity of their field technicians while also delivering top-notch customer service? This imaginary game gives manufacturers insights into clear, concise, and safe service practices, helping keep customers satisfied and service technicians safe, productive, and happy.
Click here to download the full infographic. For more information about improving service performance and profitability, please visit our sponsor Siemens.
