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Whirlpool

Better Service from Better Product Information

Tech-Clarity Insight: Better Service from Better Product Information: Evolving to Visual, Product-Centric Service Communication discusses the importance of having accurate, timely product information at hand in order to profit from service and satisfy customers in the service lifecycle. Highlights the importance of detailed, visual service information such as 3D graphics and animations to communicate product…

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    Jim Brown - April 21, 2012 - Filed Under: Published Research - Tagged With: Service, General Atomics, Nikon, Whirlpool, Service Documentation, Animation, PLM, Communication, 3D, Service Management, SLM, Product Communication

    Better Service Performance requires Better Product and Service Information

    A quick peek into some research on enabling service organizations with the right product information from Tech-Clarity Insight: Better Service from Better Product Information: Evolving to Visual, Product-Centric Service Communication. Service has become a higher strategy priority for manufacturers focused on keeping customers satisfied and taking advantage of higher profit margins in the service lifecycle….

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    • Insights

    Jim Brown - January 24, 2012 - Filed Under: Clarity on PLM, Insights, Insights & Activity - Tagged With: Nikon, Product, Service Instructions, Whirlpool, PLM, 3D, Service Lifecycle Management, SLM, Service, Animations, General Atomics

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