As highlighted in a Tech-Clarity eBook, “Extending the Digital Thread to the Customer Experience,” manufacturers who maintain accurate, up-to-date, and trusted digital thread data with complete service and maintenance records offer superior customer experience. Additionally, these manufacturers reduce service costs and increase customer confidence by avoiding multiple service visits and fixing issues perfectly the first time.
How can manufacturers delight customers with superior service and drive more profitability? This game-based infographic explores how maintaining accurate service and maintenance records can improve profitability and customer loyalty. It sheds light on how manufacturers can improve their first-time fix rates, optimize spare parts inventory costs, upsell new services and upgrades, convert service records into a strategic asset, and enhance machine quality.
Click here to download the full infographic. For more information about improving service performance and profitability, please visit our sponsor Siemens.
