Making the value of technology clear
How can aligning product data in PLM with the aftermarket drive business value? Too often, PLM data is kept within Engineering, leading to disconnects between rich design data and downstream functions like service. Aftermarket support demands accurate product information at the product configuration level, and PLM is the source. How can manufacturers create a cohesive,…
As highlighted in a Tech-Clarity eBook, “Extending the Digital Thread to the Customer Experience,” manufacturers who maintain accurate, up-to-date, and trusted digital thread data with complete service and maintenance records offer superior customer experience. Additionally, these manufacturers reduce service costs and increase customer confidence by avoiding multiple service visits and fixing issues perfectly the first…
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