Making the value of technology clear
After-market service is becoming essential for manufacturers because it delivers higher EBIT margins and allows manufacturers to address machine issues quickly. Additionally, it enables manufacturers to keep their customers happy and productive and gain valuable insights into the operation and maintenance of their machines. However, winning in the service market requires a well-planned strategy, starting right from…
As highlighted in a Tech-Clarity eBook, “Extending the Digital Thread to the Customer Experience,” manufacturers who maintain accurate, up-to-date, and trusted digital thread data with complete service and maintenance records offer superior customer experience. Additionally, these manufacturers reduce service costs and increase customer confidence by avoiding multiple service visits and fixing issues perfectly the first…
As highlighted in a Tech-Clarity report, “Drive Higher Profits with IoT Machine Monitoring and Optimization,” Top Performers are more likely to integrate machine data, enterprise systems, engineering data, and operational systems to drive higher profitability. This integration improves their ability to offer low-cost service, keep unplanned downtime low, troubleshoot machine problems quickly, provide data security,…