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Service Productivity

Clear Concise Safe Service

Navigate the Service Maze with Clear, Concise, and Safe Practices

As highlighted in a McKinsey report, “From Field to Remote Operations: Embracing Change to Enable Growth,” maximizing the efficiency of field service technicians is becoming increasingly crucial for organizations, especially as they face the retirement of their experienced field service technicians. Field service technicians also act as ambassadors for their company and directly impact their…

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Arvind Krishnan - February 5, 2025 - Filed Under: Published Research, Infographics - Tagged With: TCO, Safety, Design for Service, Field Service, Serviceability, Remote Monitoring, Service Efficiency, OEE, Customer Satisfaction, Service Productivity, Service Lifecycle Management, Overall Equipment Effectiveness, First Time Fix, SLM, Servitization, Service, Service Instructions, Service Documentation

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