Making the value of technology clear
How should you improve access to service and parts information? Please share your experience, thoughts, and lessons learned in this new survey on managing product service and parts information. The survey explores ways to streamline parts information for service technicians and the associated benefits. We will explore questions such as: What are the biggest challenges you should…
Tech4PD episode 15 features dueling analysts Jim Brown of Tech-Clarity and Chad Jackson of Lifecycle Insights debate the role of Product Lifecycle Management in product service. Jim and Chad both feel that PLM has an important role to play in service. But Chad thinks that the primary roles will be around service documentation and validation. Jim feels that PLM…
I have been giving a lot of thought to PTC’s entrance into the Service Lifecycle Management (SLM) industry. PTC acquiring Servigistics is not your ordinary PLM company acquisition. Why? Because PTC is not just extending their PLM and engineering software capabilities into the service department, PTC is now supporting the business of service management. Game…
Service Lifecycle Management Goes Mobile: Taking Field Service Applications into the Field is a guide to furthering the value of Service Lifecycle Management through the pragmatic implementation of mobile technology. Click here to read the full report, thank you to our sponsor Astea. Table of Contents Executive Overview Furthering Service Value with Mobile Technology Tie the…
The Service Lifecycle Management (SLM) Approach: Strong Customer Relationships Result In Profit In The Service Industry overviews an approach to improve the profitability of services businesses by concurrently increasing service and lowering costs. Please enjoy the free Executive Summary below, or click the report title above to download the full PDF (free of charge, no…
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