I have been giving a lot of thought to PTC’s entrance into the Service Lifecycle Management (SLM) industry. PTC acquiring Servigistics is not your ordinary PLM company acquisition. Why? Because PTC is not just extending their PLM and engineering software capabilities into the service department, PTC is now supporting the business of service management. Game…
Service Lifecycle Management
SLM Goes Mobile
Service Lifecycle Management Goes Mobile: Taking Field Service Applications into the Field is a guide to furthering the value of Service Lifecycle Management through the pragmatic implementation of mobile technology. Click here to read the full report, thank you to our sponsor Astea. Table of Contents Executive Overview Furthering Service Value with Mobile Technology Tie the…
The Service Lifecycle Management (SLM) Approach
The Service Lifecycle Management (SLM) Approach: Strong Customer Relationships Result In Profit In The Service Industry overviews an approach to improve the profitability of services businesses by concurrently increasing service and lowering costs. Please enjoy the free Executive Summary below, or click the report title above to download the full PDF (free of charge, no…
Better Service Performance requires Better Product and Service Information
A quick peek into some research on enabling service organizations with the right product information from Tech-Clarity Insight: Better Service from Better Product Information: Evolving to Visual, Product-Centric Service Communication. Service has become a higher strategy priority for manufacturers focused on keeping customers satisfied and taking advantage of higher profit margins in the service lifecycle….
Equipment Service Management
Tech-Clarity Insight: Equipment Service Management: Maximizing Profit and Customer Value over the Equipment Lifecycle explains that there are two fundamentals that service organizations must master to rise above the competition – operational control of service operations and equipment intelligence. The paper also introduces an Equipment Service Management Framework that companies can use to benchmark their…
Servicing Medical Equipment – Safety First, Profit Not Optional
Insight from Tech-Clarity’s research Servicing Medical Devices: World Class Service Management for Medical Equipment. This report is intended to help medical device companies leverage lessons learned from other service-oriented industries, but points out distinct differences in the healthcare industry.