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Service Lifecycle Management

Service Lifecycle Management for Medical Devices

SLM for Medical Devices: The Strategic Role of Service highlights the strategic role that service plays in the medical devices industry in ensuring customer satisfaction to enable future sales, while maintaining optimal costs to protect profitability. Please enjoy the summary below, or click the report or title to download the full PDF (free of charge,…

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    Jim Brown - October 2, 2008 - Filed Under: Published Research - Tagged With: Medical Devices, Customer Relationship, Compliance, White Paper, Service Lifecycle Management, SLM, Service, Complexity, Equipment, Profitability

    Service Lifecycle Management for IT Equipment

    SLM for IT Equipment: Tackling the Profitability Crunch explores tackling the profitability crunch in the IT equipment services market as service becomes more difficult, competition gets stiffer and margins keep shrinking. Click here to read the full report, thank you to our sponsor Astea. NOTE: This paper is from the Tech-Clarity archives, it was originally…

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      Jim Brown - October 2, 2008 - Filed Under: Published Research - Tagged With: Customer Service, Service Lifecycle Management, SLM, IT, Information Technology, Equipment, Profitability, Margins

      Service Lifecycle Management for Point of Sales

      SLM for Point of Sales: Servicing the Service Industry reviews the need for strong support processes when servicing equipment for retail and hospitality companies, both to satisfy the customer and to generate profits. Please enjoy the summary below, or click the report or title to download the full PDF (free of charge, no registration required)….

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        Jim Brown - October 2, 2008 - Filed Under: Published Research - Tagged With: Margins, Customer Service, Maintenance, Service Lifecycle Management, SLM, Equipment, Profitability, POS, Point of Sales, Retail, Hospitality

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