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Service Transformation

Customer Experience

Extending the Digital Thread to the Customer Experience (webcast)

How can you include the customer experience in your digital thread to gain deeper insights and increase customer intelligence? Join Jim Brown (Tech-Clarity), Ray Hein (CEO & Co-Founder of Propel), and Tony Kratovil (VP, Manufacturing Solution Leader at Salesforce) as they discuss: Merging the operational phase of the product lifecycle with the voice of the…

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  • Webinars

Jim Brown - August 13, 2021 - Filed Under: Presentations & Videos, Webinars - Tagged With: Propel, PLM, As Maintained, Digital Thread, Service Transformation, Customer Experience, Service Lifecycle, As Built, Customer Intimacy, Customer Intelligence, Salesforce

Smart Products Webcast

How to Profit from Smart Products (webcast)

How can companies increase profits from smart products? Join our smart product webcast with PTC where we’ll review real data from our recent survey on companies’ level of involvement with smart products, quantified business results, and the opportunities and challenges of pursuing a smart products strategy. Register now to learn more insights on August 17th…

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  • Webinars

Jim Brown - August 9, 2021 - Filed Under: Webinars, Presentations & Videos - Tagged With: Service Transformation, Research, Machine Monitoring, Survey, Business Strategy, Strategy, Monetization, Webcast, Performance Based Billing, Smart Products, Outcomes Based Billing, IoT, Recurring Revenue Streams, Internet of Things, Service Profitability, IIoT, Servitization, Smart Connected Products, Benchmarking, Digital Transformation

Smart Products

Profiting from Smart Products (survey results)

Smart products are the new norm. How can manufacturers differentiate and grow profitability as even their smart products become commodities? Our survey of over 150 companies shows that manufacturers are targeting much larger goals as they mature their smart product strategies beyond their products by adopting smart, connected, digital business models. Please enjoy the summary*…

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  • Survey Results

Jim Brown - August 4, 2021 - Filed Under: Published Research, Survey Results - Tagged With: Service Transformation, Business Strategy, Monetization, Performance Based Billing, Outcomes Based Billing, Recurring Revenue Streams, Service Profitability, Smart Products, Servitization, Smart Connected Products, Digital Transformation

BID Group IoT Transformation

Digital Transformation at BID Group using IoT (webcast)

How has one of the largest integrated suppliers to the wood processing industry used the IoT to digitally transform their business and deliver new revenue? Learn how BID Group has improved throughput and performance for their customers by remotely monitoring their equipment through the IoT. Join this interactive IndustryWeek webcast, How BID Group Delivers New…

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  • Webinars

Jim Brown - March 11, 2020 - Filed Under: Webinars, Presentations & Videos - Tagged With: IoT, Internet of Things, IIoT, Digital Transformation, Service Transformation, Remote Monitoring, BID Group, PTC

Selecting a Solution for IoT Remote Monitoring (webcast)

What should manufacturers look for in a solution to digitalize and transform service through IoT remote monitoring? What can they do to change the relationship they have with their products and customers to increase business value for themselves and those using their products? Join this interactive webcast, How to Select the Right Digital Transformation Solution,…

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  • Webinars

Jim Brown - March 5, 2020 - Filed Under: Presentations & Videos, Webinars - Tagged With: IoT, Internet of Things, IIoT, Digital Transformation, Service Transformation, Remote Monitoring

Transform Service

Service Transformation by Monitoring Customer Equipment (eBook)

How can equipment manufacturers transform their customer and equipment relationships to drive greater value for themselves and their customers? Digital service transformation by monitoring equipment via the IoT holds the key to improving service, satisfaction, and customer success. Please enjoy the summary below. For the full eBook, please visit our sponsor PTC. Table of Contents*…

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  • eBooks

Jim Brown - February 4, 2020 - Filed Under: Published Research, eBooks - Tagged With: Manufacturing, Equipment, Plant, Industrial, IoT, Digital Transformation, Service Transformation, Remote Monitoring, Customer Site

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