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Service

Service Information

Selecting a Solution to Manage Service Information (guest post)

In this PTC guest post, How to Select a Service Information Management Solution Michelle Boucher introduces some of the business advantages achieved by investing in service. The post outlines what is driving investments in service for 2017/18. It also looks at the top initiatives Top Performing companies use to support their goals for 2017/18. The post also touches on…

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  • In the News

Michelle Boucher - October 26, 2017 - Filed Under: In the News, Insights & Activity - Tagged With: Quality, Requirements, Service, BOM, Profitability, SBOM, Field Service, PLM, EBOM, PTC, Field technicians, Blog, service information management, New Product Development

Top Five Five Factors for a Successful IIoT Implementation (webcast replay)

Jim Brown presented his recent research on building versus buying IIoT infrastructure in the upcoming Top 5 Factors for a Successful Industrial IoT Implementation webcast on Engineering.com (sponsored by Autodesk). The webcast also featured Autodesk’s Head of IoT, Bryan Kester, sharing how IIoT can help improve product service, close the loop on engineering designs, and…

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  • Webinars

Jim Brown - September 19, 2016 - Filed Under: Webinars, Presentations & Videos - Tagged With: Procurement, Closed Loop, Build versus Buy, Webcast, IIoT, Service, Industrial Internet of Things, Infrastructure, Revenue Streams, Maintenance, Platform, IoT, Internet of Things, Kester, Autodesk, Top 5, Strategy

PTC PLM Vision 2015+

PTC is going through a major transformation to support their customers’ evolution to the next era of product offerings – smart, connected products. They’re taking a bold move, staking out a significant claim in the Internet of Things (IoT). This strategy will lead them to transform their core product offerings while simultaneously taking IoT to…

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  • Insights

Jim Brown - May 11, 2015 - Filed Under: Clarity on PLM, Insights, Insights & Activity - Tagged With: SLM, Predictive Analytics, Windchill, Connected Products, Strategy, Remote Service, Scope, Remote Diagnostics, Creo, Predictive Service, PLM, Software Vendors, Machine Learning, PDM, Service, PTC, Smart Products, Analytics, IoT, Vision, Internet of Things, Product Lifecycle Management, ThinkWorx

Tech-Clarity TV – How to Buy PDM

This episode of Tech-Clarity TV provides insight and guidance on how to buy the best Product Data Management (PDM) system for your business. The video describes the high-level criteria that manufacturers can use to determine which software solution will best meet their needs. The requirements span functional, implementation, adoption, support, and vendor considerations. In addition, the report…

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  • Tech-Clarity TV

Jim Brown - September 9, 2013 - Filed Under: Video, Presentations & Videos, Tech-Clarity TV - Tagged With: Product Data Management, Buying Criteria, Requirements, Vendor Selection, Software Vendors, Service, Design Data Management, ROI, Tech-Clarity TV, TCO, Video, Vlog, Implementation, TV, SMB, Checklist, PDM, Selection Criteria

PDM (Product Data Management) Buyer’s Guide

PDM Buyer’s Guide – Ensuring Maximum Value from Product Data Management is an educational tool to help manufacturers evaluate and select the right data management solution to improve design, product development, and engineering performance. PDM helps companies control, access, and share information. This guide offers advice and requirements related to: Software functionality Implementation User adoption Support…

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    Jim Brown - July 1, 2013 - Filed Under: Published Research - Tagged With: User Adoption, Selection, TCO, Product Data Management, PDM Litmus Test, Requirements, Software Vendors, Service, Criteria, Functionality, Evaluation, Implementation, Buyer's Guide, PDM, Checklists, Business Value

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