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Service

PDM (Product Data Management) Buyer’s Guide

PDM Buyer’s Guide – Ensuring Maximum Value from Product Data Management is an educational tool to help manufacturers evaluate and select the right data management solution to improve design, product development, and engineering performance. PDM helps companies control, access, and share information. This guide offers advice and requirements related to: Software functionality Implementation User adoption Support…

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    Jim Brown - July 1, 2013 - Filed Under: Published Research - Tagged With: Service, Criteria, Functionality, Evaluation, Implementation, Buyer's Guide, PDM, Checklists, Business Value, User Adoption, Selection, TCO, Product Data Management, PDM Litmus Test, Requirements, Software Vendors

    Better Service from Better Product Information

    Tech-Clarity Insight: Better Service from Better Product Information: Evolving to Visual, Product-Centric Service Communication discusses the importance of having accurate, timely product information at hand in order to profit from service and satisfy customers in the service lifecycle. Highlights the importance of detailed, visual service information such as 3D graphics and animations to communicate product…

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      Jim Brown - April 21, 2012 - Filed Under: Published Research - Tagged With: Communication, 3D, Service Management, SLM, Product Communication, Service, General Atomics, Nikon, Whirlpool, Service Documentation, Animation, PLM

      Servicing Medical Equipment

      Servicing Medical Equipment: World Class Service Management for Medical Equipment extends prior research on world class service management to the medical device industry. The research suggests that there are two fundamentals that service organizations must master to rise above the competition – operational control of service operations and equipment intelligence. The paper discusses how medical device…

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        Jim Brown - April 2, 2012 - Filed Under: Published Research - Tagged With: ESM, Medical Device, Medical Equipment, Service Management, SLM, Service, Insight, Enterprise Service Management

        Better Service Performance requires Better Product and Service Information

        A quick peek into some research on enabling service organizations with the right product information from Tech-Clarity Insight: Better Service from Better Product Information: Evolving to Visual, Product-Centric Service Communication. Service has become a higher strategy priority for manufacturers focused on keeping customers satisfied and taking advantage of higher profit margins in the service lifecycle….

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        • Insights

        Jim Brown - January 24, 2012 - Filed Under: Insights & Activity, Clarity on PLM, Insights - Tagged With: 3D, Service Lifecycle Management, SLM, Service, Animations, General Atomics, Nikon, Product, Service Instructions, Whirlpool, PLM

        PLM Goes Mobile

        Issue in Focus: PLM Goes Mobile – Reducing Barriers to Engineering Decision-Making and Innovation explains how mobile devices like the iPad have set the stage to extend the ways engineers and others in the product lifecycle  contribute, decide, act, and innovate with PLM. There are significant barriers to taking the value of PLM into the…

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          Jim Brown - September 17, 2011 - Filed Under: Published Research - Tagged With: Barriers, Netbooks, PLM, PC, Software, Engineering, Manufacturing, Apps, iPad, Mobile, Service, Issue in Focus

          Mobile PLM – What the CIO Should Know

          A quick peek into some research on … on what IT leaders need to know about implementing PLM on mobile devices such as the iPad.  This is a follow up to my PLM Hits the Road – and the Plant – and the Service Depot… post and the underlying reports, PLM Goes Mobile and Product…

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          • Insights

          Jim Brown - May 12, 2011 - Filed Under: Clarity on PLM, Insights, Insights & Activity - Tagged With: Service, PLM, Smart Phone, Engineering, Tablet, Manufacturing, Travel, CIO, Information Technology, IT, Research Rap, Apps, iPad, Mobile, Mobility, Portable

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