Better Service from Better Product Information

Tech-Clarity Insight: Better Service from Better Product Information: Evolving to Visual, Product-Centric Service Communication discusses the importance of having accurate, timely product information at hand in order to profit from service and satisfy customers in the service lifecycle. Highlights the importance of detailed, visual service information such as 3D graphics and animations to communicate product

Servicing Medical Equipment

Servicing Medical Equipment: World Class Service Management for Medical Equipment. This paper extends prior research on world class service management to the medical device industry. The research suggests that there are two fundamentals that service organizations must master to rise above the competition – operational control of service operations and equipment intelligence. The paper discusses

Better Service Performance requires Better Product and Service Information

A quick peek into some research on enabling service organizations with the right product information from Tech-Clarity Insight: Better Service from Better Product Information: Evolving to Visual, Product-Centric Service Communication. Service has become a higher strategy priority for manufacturers focused on keeping customers satisfied and taking advantage of higher profit margins in the service lifecycle.

PLM Goes Mobile

Issue in Focus: PLM Goes Mobile – Reducing Barriers to Engineering Decision-Making and Innovation explains how mobile devices like the iPad have set the stage to extend the ways engineers and others in the product lifecycle  contribute, decide, act, and innovate with PLM. There are significant barriers to taking the value of PLM into the

Mobile PLM – What the CIO Should Know

A quick peek into some research on … on what IT leaders need to know about implementing PLM on mobile devices such as the iPad.  This is a follow up to my PLM Hits the Road – and the Plant – and the Service Depot… post and the underlying reports, PLM Goes Mobile and Product

PLM Hits the Road – and the Plant – and the Service Depot…

A quick peek into some research on … how mobile devices like the iPad can extend PLM value. Tech-Clarity recently published two papers, PLM Goes Mobile and Product and Program Management Goes Mobile. These papers explore the ways that using mobile PLM applications and devices can extend the opportunity for engineers and others in the