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Service

Service Information

Service Information: The Pivotal Factor in Your Aftermarket Business (webcast)

Listen to, PTC’s Dave Duncan and Tech-Clarity’s Michelle Boucher discuss how to improve the accuracy of service information for field personnel. They share stories about Embraer, Airbus Helicopters, and Kirloskar Oil Engines  and explain how they are transforming their service organizations. During this webcast, you will also learn: How poor service information affects technician productivity, customer satisfaction,…

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  • Webinars

Michelle Boucher - March 5, 2018 - Filed Under: Webinars, Presentations & Videos - Tagged With: Service Information, field personnel, Engineer, Service BOM, PLM, SBOM, PTC, Service Technician, Webcast, Field Service, Webinar, Technical Communications, Service, Service Manual, Service Instructions, Field technicians, Technical Publications, service information management, Service Documentation, Service visit

BOM Transformation: How to Bring Service in to the Product Lifecycle (webcast)

Listen to Airbus Helicopters’ Nicolas De Mauroy, PTC’s Service Practice Lead Keith Garguilo, and Tech-Clarity’s Michelle Boucher,  discuss how to improve the quality of the information made to service technicians by using the engineering BOM to produce the service BOM. By watching this event, you will learn about: The capabilities needed to transform EBOMs into SBOMs….

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  • Webinars

Michelle Boucher - November 12, 2017 - Filed Under: Webinars, Presentations & Videos - Tagged With: EBOM, PLM, PTC, Product Lifecycle, Webcast, Webinar, Service, Service Information, Service BOM, SBOM, Service Manual

Service Information

Selecting a Solution to Manage Service Information (guest post)

In this PTC guest post, How to Select a Service Information Management Solution Michelle Boucher introduces some of the business advantages achieved by investing in service. The post outlines what is driving investments in service for 2017/18. It also looks at the top initiatives Top Performing companies use to support their goals for 2017/18. The post also touches on…

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  • In the News

Michelle Boucher - October 26, 2017 - Filed Under: In the News, Insights & Activity - Tagged With: Requirements, Service, BOM, Profitability, SBOM, Field Service, PLM, EBOM, PTC, Field technicians, Blog, service information management, New Product Development, Quality

Top Five Five Factors for a Successful IIoT Implementation (webcast replay)

Jim Brown presented his recent research on building versus buying IIoT infrastructure in the upcoming Top 5 Factors for a Successful Industrial IoT Implementation webcast on Engineering.com (sponsored by Autodesk). The webcast also featured Autodesk’s Head of IoT, Bryan Kester, sharing how IIoT can help improve product service, close the loop on engineering designs, and…

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  • Webinars

Jim Brown - September 19, 2016 - Filed Under: Webinars, Presentations & Videos - Tagged With: Build versus Buy, Webcast, IIoT, Service, Industrial Internet of Things, Infrastructure, Revenue Streams, Maintenance, Platform, IoT, Internet of Things, Kester, Autodesk, Top 5, Strategy, Procurement, Closed Loop

PTC PLM Vision 2015+

PTC is going through a major transformation to support their customers’ evolution to the next era of product offerings – smart, connected products. They’re taking a bold move, staking out a significant claim in the Internet of Things (IoT). This strategy will lead them to transform their core product offerings while simultaneously taking IoT to…

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  • Insights

Jim Brown - May 11, 2015 - Filed Under: Clarity on PLM, Insights, Insights & Activity - Tagged With: Windchill, Connected Products, Strategy, Remote Service, Scope, Remote Diagnostics, Creo, Predictive Service, PLM, Software Vendors, Machine Learning, PDM, Service, PTC, Smart Products, Analytics, IoT, Vision, Internet of Things, Product Lifecycle Management, ThinkWorx, SLM, Predictive Analytics

Tech-Clarity TV – How to Buy PDM

This episode of Tech-Clarity TV provides insight and guidance on how to buy the best Product Data Management (PDM) system for your business. The video describes the high-level criteria that manufacturers can use to determine which software solution will best meet their needs. The requirements span functional, implementation, adoption, support, and vendor considerations. In addition, the report…

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  • Tech-Clarity TV

Jim Brown - September 9, 2013 - Filed Under: Video, Presentations & Videos, Tech-Clarity TV - Tagged With: Requirements, Vendor Selection, Software Vendors, Service, Design Data Management, ROI, Tech-Clarity TV, TCO, Video, Vlog, Implementation, TV, SMB, Checklist, PDM, Selection Criteria, Product Data Management, Buying Criteria

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