Making the value of technology clear
PTC is going through a major transformation to support their customers’ evolution to the next era of product offerings – smart, connected products. They’re taking a bold move, staking out a significant claim in the Internet of Things (IoT). This strategy will lead them to transform their core product offerings while simultaneously taking IoT to…
PTC is a top three PLM vendor and has a long history in engineering software and PLM. PTC’s strategy is unique, aimed at helping manufacturers achieve “Product and Service Excellence.” While other vendors have invested in “managing products across their lifecycle” – as the PLM standard definition suggests – most have focused primarily on supporting products…
Tech4PD episode 15 features dueling analysts Jim Brown of Tech-Clarity and Chad Jackson of Lifecycle Insights debate the role of Product Lifecycle Management in product service. Jim and Chad both feel that PLM has an important role to play in service. But Chad thinks that the primary roles will be around service documentation and validation. Jim feels that PLM…
I have been giving a lot of thought to PTC’s entrance into the Service Lifecycle Management (SLM) industry. PTC acquiring Servigistics is not your ordinary PLM company acquisition. Why? Because PTC is not just extending their PLM and engineering software capabilities into the service department, PTC is now supporting the business of service management. Game…
Tech-Clarity Insight: Better Service from Better Product Information: Evolving to Visual, Product-Centric Service Communication discusses the importance of having accurate, timely product information at hand in order to profit from service and satisfy customers in the service lifecycle. Highlights the importance of detailed, visual service information such as 3D graphics and animations to communicate product…
Servicing Medical Equipment: World Class Service Management for Medical Equipment extends prior research on world class service management to the medical device industry. The research suggests that there are two fundamentals that service organizations must master to rise above the competition – operational control of service operations and equipment intelligence. The paper discusses how medical device…