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SLM

Tech4PD Tackles Hot Topic of Service in PLM and One Really Hot Habanero

Tech4PD episode 15 features dueling analysts Jim Brown of Tech-Clarity and Chad Jackson of Lifecycle Insights debate the role of Product Lifecycle Management in product service. Jim and Chad both feel that PLM has an important role to play in service. But Chad thinks that the primary roles will be around service documentation and validation. Jim feels that PLM…

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  • Insights

Jim Brown - October 22, 2013 - Filed Under: Insights & Activity, Clarity on PLM, Insights - Tagged With: Validation, Service Lifecycle Management, SLM, BOM, Configuration, Tech4PD, Service Documentation, As Maintained, Service Information, PLM, CM, Product Lifecycle Management

Does PTC Acquisition of Servigistics Signal a new Direction for PLM Acquisitions?

I have been giving a lot of thought to PTC’s entrance into the Service Lifecycle Management (SLM) industry. PTC acquiring Servigistics is not your ordinary PLM company acquisition. Why? Because PTC is not just extending their PLM and engineering software capabilities into the service department, PTC is now supporting the business of service management. Game…

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  • Insights

Jim Brown - October 2, 2012 - Filed Under: Clarity on PLM, Insights, Insights & Activity - Tagged With: Service Lifecycle Management, SLM, Service Documentation, Servigistics, Service Business, Implications, PLM, PTC, Acquisition, Product Information

Better Service from Better Product Information

Tech-Clarity Insight: Better Service from Better Product Information: Evolving to Visual, Product-Centric Service Communication discusses the importance of having accurate, timely product information at hand in order to profit from service and satisfy customers in the service lifecycle. Highlights the importance of detailed, visual service information such as 3D graphics and animations to communicate product…

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    Jim Brown - April 21, 2012 - Filed Under: Published Research - Tagged With: Whirlpool, Service Documentation, Animation, PLM, Communication, 3D, Service Management, SLM, Product Communication, Service, General Atomics, Nikon

    Servicing Medical Equipment

    Servicing Medical Equipment: World Class Service Management for Medical Equipment extends prior research on world class service management to the medical device industry. The research suggests that there are two fundamentals that service organizations must master to rise above the competition – operational control of service operations and equipment intelligence. The paper discusses how medical device…

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      Jim Brown - April 2, 2012 - Filed Under: Published Research - Tagged With: Insight, Enterprise Service Management, ESM, Medical Device, Medical Equipment, Service Management, SLM, Service

      SLM Goes Mobile

      Service Lifecycle Management Goes Mobile: Taking Field Service Applications into the Field is a guide to furthering the value of Service Lifecycle Management through the pragmatic implementation of mobile technology. Click here to read the full report, thank you to our sponsor Astea.   Table of Contents Executive Overview Furthering Service Value with Mobile Technology Tie the…

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        Jim Brown - March 24, 2012 - Filed Under: Published Research - Tagged With: Service Lifecycle Management, SLM, Mobile, Mobile Devices, Implementing

        The Service Lifecycle Management (SLM) Approach

        The Service Lifecycle Management (SLM) Approach: Strong Customer Relationships Result In Profit In The Service Industry overviews an approach to improve the profitability of services businesses by concurrently increasing service and lowering costs. Please enjoy the free Executive Summary below, or click the report title above to download the full PDF (free of charge, no…

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          Jim Brown - March 22, 2012 - Filed Under: Published Research - Tagged With: Service Lifecycle Management, Service Management, SLM

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