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SLM

Better Service Performance requires Better Product and Service Information

A quick peek into some research on enabling service organizations with the right product information from Tech-Clarity Insight: Better Service from Better Product Information: Evolving to Visual, Product-Centric Service Communication. Service has become a higher strategy priority for manufacturers focused on keeping customers satisfied and taking advantage of higher profit margins in the service lifecycle….

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  • Insights

Jim Brown - January 24, 2012 - Filed Under: Clarity on PLM, Insights, Insights & Activity - Tagged With: Service Lifecycle Management, SLM, Service, Animations, General Atomics, Nikon, Product, Service Instructions, Whirlpool, PLM, 3D

Equipment Service Management

Tech-Clarity Insight: Equipment Service Management: Maximizing Profit and Customer Value over the Equipment Lifecycle explains that there are two fundamentals that service organizations must master to rise above the competition – operational control of service operations and equipment intelligence. The paper also introduces an Equipment Service Management Framework that companies can use to benchmark their…

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    Jim Brown - August 23, 2011 - Filed Under: Published Research - Tagged With: Framework, Equipment Service Management, ESM, Service Lifecycle Management, SLM, Insight, Equipment Intelligence

    Servicing Medical Equipment – Safety First, Profit Not Optional

    Insight from Tech-Clarity’s research Servicing Medical Devices: World Class Service Management for Medical Equipment. This report is intended to help medical device companies leverage lessons learned from other service-oriented industries, but points out distinct differences in the healthcare industry.

    • Insights

    Jim Brown - January 20, 2010 - Filed Under: Clarity on PLM, Insights, Insights & Activity - Tagged With: ESM, Medical Device, Medical Equipment, Service Lifecycle Management, Service Management, SLM, Manufacturers, Device Master Record, DMR, Equipment Service Management

    Service Lifecycle Management for HVAC and Controls

    SLM for HVAC and Controls: Competition Heats up for Service Contracts discusses how convergence of the HVAC and Controls service markets has changed the rules of competition, highlighting the need for SLM to compete. Please enjoy the summary below, or click the report or title to download the full PDF (free of charge, no registration…

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      Jim Brown - October 2, 2008 - Filed Under: Published Research - Tagged With: Customer Relationship, HVAC, Heating Ventilation Air Conditioning, Mechanical Contract, Revenue, Service Lifecycle Management, SLM, Profitability, Margins

      Service Lifecycle Management for Medical Devices

      SLM for Medical Devices: The Strategic Role of Service highlights the strategic role that service plays in the medical devices industry in ensuring customer satisfaction to enable future sales, while maintaining optimal costs to protect profitability. Please enjoy the summary below, or click the report or title to download the full PDF (free of charge,…

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        Jim Brown - October 2, 2008 - Filed Under: Published Research - Tagged With: Service, Complexity, Equipment, Profitability, Medical Devices, Customer Relationship, Compliance, White Paper, Service Lifecycle Management, SLM

        Service Lifecycle Management for IT Equipment

        SLM for IT Equipment: Tackling the Profitability Crunch explores tackling the profitability crunch in the IT equipment services market as service becomes more difficult, competition gets stiffer and margins keep shrinking. Click here to read the full report, thank you to our sponsor Astea. NOTE: This paper is from the Tech-Clarity archives, it was originally…

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          Jim Brown - October 2, 2008 - Filed Under: Published Research - Tagged With: IT, Information Technology, Equipment, Profitability, Margins, Customer Service, Service Lifecycle Management, SLM

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