As highlighted in a McKinsey report, “From Field to Remote Operations: Embracing Change to Enable Growth,” maximizing the efficiency of field service technicians is becoming increasingly crucial for organizations, especially as they face the retirement of their experienced field service technicians. Field service technicians also act as ambassadors for their company and directly impact their…
Win the Service Challenge Game with Service Driven Design
A McKinsey publication shows that the average EBIT margins for after-market services are 150% higher than those for selling new machines. As revenue from services becomes increasingly important to manufacturers, it is vital that leaders pay attention to harnessing the full benefits of servitization by embracing “Service Driven Design.” How can manufacturers adopt an effective…
Arena Wants Manufacturers to Strengthen their Supply Chain Resilience
The Case for Strengthening Supply Chain Resilience Why should manufacturers looking to strengthen their supply chain resilience pay attention to Arena PLM? Tech-Clarity’s research shows that 74% of businesses reported increased risk and disruption over the past five years, and close to 46% of firms shared that supply chain disruption is one of the factors…