Tech-Clarity Insight: The Business of 3D Technical Communications: Evolving Strategies to Document Products explains how companies are changing their views on technical documentation to a more strategic approach, including the use of 3D to go beyond flat, static documents to incorporate richer, interactive, more realistic representation of products. Please enjoy the free Executive Summary below,…
- Executive Overview
- 3D Product Communication: Operational View
- 3D Product Communication: Strategic View
- Improve Technical Documentation Efficiency
- Improve Engineering Efficiency
- Improve Documentation and Communication
- Improve Collaboration
- Improve Manufacturing
- Improve Service
- Get Started
- Extend the Business Value
- Conclusion
- Recommendations
- About the Author
- Introducing the Issue
- Why Social Business Collaboration Makes Sense
- Why Social Business Makes Sense for Product Development
- What will Socially Capable PLM Look Like?
- How Do We Get There?
- Social Software Goes PLM
- Conclusion
- Recommendations
- About the Author
- Lack of understanding and integration with product data
- Insufficient security and intellectual property (IP) protection
- Minimal support for managing business processes
- Lack of domain expertise
- Disconnection from the underlying context – the product
- Executive Overview
- Lean IT Overhead
- Reuse
- Collaboration
- Enabling the Bigger Product Development Picture
- The Corporate Advantage
- Conclusion
- Recommendations
- About the Author
- Designing high quality products
- Developing products quickly
- Developing innovative products
- Developing products efficiently
- Executive Overview
- Importance of Effective Data Management
- Data Management Challenges Impact Time and Quality
- Complexity, more than Size, Creates Issues
- Wasting Time on Nonproductive Data Management
- Identifying the Top Business Performers
- Best Data Management Practices of World Class Companies
- Enabling World Class Data Management (and results)
- Conclusion
- Recommendations
- About the Author
- About the Research
- Are more able to find the data they need, share it with others, manage their design projects, and provide the correct data to manufacturing
- Spend 25% less time on nonproductive data management tasks
- Executive Overview
- Why Now?
- Product Innovation and Execution Roles
- Integrating the Product and Production Lifecycle
- Automating the Integrated Product and Production Lifecycle
- Closing the Loop between Designs and Products
- Summary
- Recommendations
- About the Author
- Introducing the Issue
- Adapting and Optimizing Workstations, Lines and Plants
- Designing Optimal Tooling and Equipment
- Collaborating Electronically to Retool the Plant
- Conclusion
- Recommendations
- About the Author
- Introducing the Issue
- What to Expect from ERP
- What to Expect from PLM
- Closing the Loop on Product Innovation
- Developing the ERP-PLM Strategy
- Conclusion
- Recommendations
- About the Author
- Introducing the Issue
- Access All of Your Product Data
- Virtually Consolidate Data from Disparate Locations
- Liberate Product Data from Disparate Applications
- Aggregate and Use All Product Data
- Conclusion
- Recommendations
- About the Author
- Control and secure product-related data
- Improve the ability to quickly find and reuse information
- Share product knowledge with other departments
- Executive Overview
- PDM and the Business Strategy
- Gaining Control of Product Data with PDM
- Collaborating with PDM
- Automating Product-Related Processes
- Leveraging PDM beyond Engineering Data
- Conclusion
- Recommendations
- About the Author
- Executive Overview
- The Business Value of PDM – Controlling Product Data
- The Business Value of PDM – Making Product Data Accessible
- The Business Value of PDM – Sharing Product Data
- Achieving Value Quickly (and Painlessly)
- Getting Started
- Taking Advantage of (and Extending) the Benefits
- Conclusion
- Recommendations
- About the Author
- Control and secure product-related data
- Improve the ability to quickly find and reuse information
- Share product knowledge with other departments
Table of Contents
- Executive Overview
- The Service Imperative – Opportunity and Challenge
- Bring Speed and Accuracy to Service Information
- Enhance Service Illustrations
- Leverage Existing Assets for Improved Communication
- Move Beyond Pictures to Products
- Service the Product across the Lifecycle – Managing Change
- Evolve to Structured, Product-Centric Service Communications
- Conclusion
- Recommendations
- About the Author
Executive Overview
Service is critical to company profitability and customer satisfaction for today’s manufacturer. This puts significant pressure on service organizations to perform. They have to close service calls quickly to save time and money. More importantly, they must service equipment accurately to keep customers happy and ensure they get maximum value from the products they buy. As Andrew Miller, Technical Consultant for Whirlpool explains, “Our ultimate goal is ‘first call complete,’ our customers rely on our products.” This is strategic, as Tech-Clarity’s report The Service Lifecycle Management Approach: Strong Customer Relationships Result in Profit in the Service Industry concludes, “Customer satisfaction is extremely important to building long term relationships. It is also good business, because it leads to greater profitability through customer retention and repeat business.” To service products effectively and efficiently, technicians need to be armed with the right product information. Timely, accurate, and easy access to service manuals, training materials, and customer service information is critical. “Documentation is an invisible aspect of service, one of our top two business priorities,” says Debra West-Maciaszek, Sr. Information Architect for Nikon’s Precision Equipment Business. “When things go wrong, you can often trace it back to a missing or inaccurate graphic.” Without the right information service technicians and customers have to reinvent processes and make guesses, neither of which are conducive to doing the job quickly or correctly. Modern service information should be highly graphical to enhance communication and cut across language barriers. Beyond simple 2D illustrations, 3D service communications provide an even richer way to communicate with ease and accuracy. Gene Harrel, Supervisor for Technical Manuals at General Atomics, says simply, “3D is much easier to use.” 3D is far more realistic, and interactive 3D allows technicians to rotate, explode, and interact more naturally with the product information. Beyond compelling graphics, service communications must provide product and service information in the context of the product. To address this, companies are beginning to address service as an extension of their Product Lifecycle Management (PLM) infrastructure. This allows them to take a holistic approach, share more accurate product data, manage communications throughout the changing product lifecycle, and bring about tighter linkages between Engineering and Service organizations and information. [post_title] => Better Service from Better Product Information [post_excerpt] => [post_status] => publish [comment_status] => open [ping_status] => open [post_password] => [post_name] => service-comm [to_ping] => [pinged] => [post_modified] => 2022-11-14 22:27:23 [post_modified_gmt] => 2022-11-15 03:27:23 [post_content_filtered] => [post_parent] => 0 [guid] => http://tech-clarity.com/?p=2353 [menu_order] => 0 [post_type] => post [post_mime_type] => [comment_count] => 0 [filter] => raw ) [13] => WP_Post Object ( [ID] => 2032 [post_author] => 2 [post_date] => 2012-04-11 17:35:08 [post_date_gmt] => 2012-04-11 21:35:08 [post_content] =>- Executive Overview
- Product Development Challenges
- The Economics of Simulation
- Getting the Product Right the First Time
- Raising the Bar on “Right”
- Baking Simulation into the Design Process
- Conclusion
- Recommendations
- About the Author
- Executive Overview
- Eliminating Product Management Guesswork
- A Different Product, Every Time
- Customization without Sacrificing Responsiveness
- Proposal Speed without Sacrificing Margins
- Delivery Speed without Sacrificing Design Quality
- Quality without Sacrificing Efficiency
- Leveraging Corporate Product Knowledge
- Rules-driven Product Management
- An RPM Example
- Summary
- About the Author
Register for the Pipeline Event
- Executive Overview
- 3D Product Communication: Operational View
- 3D Product Communication: Strategic View
- Improve Technical Documentation Efficiency
- Improve Engineering Efficiency
- Improve Documentation and Communication
- Improve Collaboration
- Improve Manufacturing
- Improve Service
- Get Started
- Extend the Business Value
- Conclusion
- Recommendations
- About the Author
All Results for "All"
Social Business Collaboration and the Product Lifecycle
Issue in Focus: Social Business Collaboration and the Product Lifecycle: Combining the Collaborative Power of Social Media with PLM explores the possibility that companies could adopt a social business collaboration platform to improve product development processes and add proven PLM capabilities as needed to establish a socially capable PLM system. Tech-Clarity believes that social product…
Consolidating CAD – Benefits of a Unified CAD Strategy
Tech-Clarity Insight: Consolidating CAD – Benefits of a Unified CAD Strategy examines the strategic and tactical value of standardizing on a single CAD package. The research papers provides a framework for determining the cost savings available from consolidating tools. Please enjoy the free Executive Summary below, or click the report title above to download the…
Best Practices for Managing Design Data Survey Report
Tech-Clarity Perspective: Best Practices for Managing Design Data – How Effective Data Management Fundamentals Enable World-Class Product Development shares survey results on the processes and technology that top-performing manufacturers use to manage their technical product data. The survey benchmarks manufacturers on their design performance and determines which respondents outperform the others in: Designing high quality…
Integrating PLM and MES – Realizing the Digital Factory
Tech-Clarity Insight Integrating PLM and MES – Realizing the Digital Factory expands the discussion on the roles that ERP and PLM play in manufacturing to include the role of Manufacturing Execution Systems (MES). The paper discusses the business need for integrating the solutions, automating the integrated product and production lifecycle, and closing the loop between…
Digital Prototyping in the Plant
Tech-Clarity Issue in Focus: Digital Prototyping in the Plant: Improving Manufacturing Agility with the Digital Factory discusses how digital prototyping solutions can help manufacturers achieve greater agility by leveraging a digital factory approach. This is particularly important today as the manufacturing industries – particularly the automotive industry – are faced with the need to drastically…
Systems Engineering and PLM Webcast
Jim Brown will share his views in a webcast titled Best Practices for Systems Engineering using Product Lifecycle Management. This joint webcast with Tech-Clarity and Siemens PLM Software will discuss how leading companies are leveraging system engineering and Product Lifecycle Management (PLM) concepts and approaches to define, model and analyze the product while ensuring that…
The Integrated ERP-PLM Strategy
Insight: The Integrated ERP-PLM Strategy: Closing the Loop on Product Innovation reviews the importance of an integrated ERP-PLM strategy to provide a rapid, confident flow of innovation information to and from Manufacturing. The paper discusses a strategy to close the loop between Engineering and Manufacturing to get the most business value from innovation in all…
Product Data Accessibility
Issue in Focus: Product Data Accessibility: Getting Value from All of Your Product Data explains the importance for manufacturers to be able to access and share product data, regardless of whether it is centralized in a system like PDM or not. Explains that accessing product data and centralizing it are not absolutely linked, and describes…
Managing Engineering Data
Tech-Clarity Insight: Managing Engineering Data – The Role of Product Data Management in Improving Engineering Efficiency shares the benefits of controlling engineering data and collaborating with PDM. The research discusses extending PDM with product-related processes and expanding implementations beyond engineering data. Please enjoy the free Executive Summary below, or click the report title above to…
The Business Value of Product Data Management
Tech-Clarity Insight: The Business Value of Product Data Management: Achieving Rapid and Extendable Benefits explains how manufacturers use PDM to control their product data, improve their ability to find information, and better share knowledge with other departments. The report shares the experiences of three manufacturers that took a more “out of the box” approach to…
CGT Webcast on Improving Innovation and Value Creation despite Regulation in CPG
Jim Brown will present in this Consumer Goods Technology webcast sponsored by Dassault Systemes. Jim will share his perspectives on how companies can develop highly innovative products in shorter time through the use of best practices and PLM technology. CPG companies face extreme demands on innovation and market responsiveness, but they must also navigate a…
Better Service from Better Product Information
Tech-Clarity Insight: Better Service from Better Product Information: Evolving to Visual, Product-Centric Service Communication discusses the importance of having accurate, timely product information at hand in order to profit from service and satisfy customers in the service lifecycle. Highlights the importance of detailed, visual service information such as 3D graphics and animations to communicate product…
The Business Value of Simulation
The Business Value of Simulation – Saving Time and Money, and Getting Products Right the First Time reviews how manufacturers can leverage simulation processes and technology to save time, reduce cost, drive efficiency, improve quality, and increase innovation. Discusses the economic value available from early design analysis and validation. Please enjoy the free Executive Summary…
Rules-driven Product Management
Rules-driven Product Management: Achieving Greater Value from Customer-Specified Products highlights the manufacturing strategy of customizing products to exact customer specifications to combat commoditization, globalization, margin shrink and increased competition, and how Rules-driven Product Management can help. Please enjoy the free Executive Summary below, or click the report title above to download the full PDF (free…
Getting the PPM Band Back Together at Pipeline 2012
We are getting the whole gang back together for a great online conference – Pipeline 2012 – The Online Conference for Innovative Product Development. Last year I had the privilege of presenting at the Pipeline 2011 event. My presentation, Social Computing and the Product Lifecycle, focused on the applicability of social computing to improve different…
Engineering Fundamentals: Product Data Management
Jim Brown presents on this webinar about “Building the PLM Foundation with PDM” sponsored by Siemens PLM. Jim’s presentation highlights the importance of PDM basics – control, access, and sharing product data- to successful product development. View a Replay of the Webcast
Taking PPM to the Next Level
Jim Brown presents his views on Advanced PPM on this joint SAP / SmartOrg webinar. He will share his views from his report on improving product development decision making. View a Replay of the Webcast Note: The sign-in screen is very sparse, don’t be alarmed.
System-Driven Product Development
Jim Brown continues this webcast series by presenting the challenges companies face developing mechatronic products. Jim joins Siemens PLM to discuss the importance of smarter products and how companies can manage the complexity associated with developing them. Watch the Webcast Replay
Securing Market Access for Medical Devices
Jim Brown will join Supply & Demand Chain Executive and IHS to help healthcare companies understand how the market for their products can be put at risk by regulations and supply chain issues such as counterfeit components and shortages. View a Replay of the Webcast