Making the value of technology clear
As highlighted in a McKinsey report, “From Field to Remote Operations: Embracing Change to Enable Growth,” maximizing the efficiency of field service technicians is becoming increasingly crucial for organizations, especially as they face the retirement of their experienced field service technicians. Field service technicians also act as ambassadors for their company and directly impact their…
A McKinsey publication shows that the average EBIT margins for after-market services are 150% higher than those for selling new machines. As revenue from services becomes increasingly important to manufacturers, it is vital that leaders pay attention to harnessing the full benefits of servitization by embracing “Service Driven Design.” How can manufacturers adopt an effective…
Our research shows that engineers spend a significant percentage of their time, almost a day a week, on non-value-added data management activities such as finding information, working with the wrong data, recreating data, translating formats, and other common time wasting tasks. These time wasters cause them to miss deadlines, develop products with higher costs, miss…
How can companies leverage the IoT to increase service profitability and customer loyalty? Many companies have found that remote monitoring helps them transform service to dramatically improve service performance. But what’s required to turn machine data into actionable service intelligence? This infographic highlights the key findings from our buyer’s guide on improving service with remote…
Should you be improving continuous improvement (CI) in your company? For many companies, the answer is yes. Find out the difference between a typical continuous improvement program and one that’s better in this infographic to see whether you have room for improvement on your CI. Data is at the heart of any CI program. Yet…
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