Making the value of technology clear
Achieving Significant Benefits
The Cloud Makes Work Easier and More Flexible
The next most common benefits are those that make work easier. Moving product-related data and processes to the cloud allows remote and flexible work, supports business agility, allows easier access to data, and enhances collaboration. These are very valuable for today’s distributed product design and development teams. They are also important as companies have adapted to changing markets and ways of working to cope with recent global disruptions like the pandemic. Additional benefits include enhanced talent acquisition and retention, greater supply chain connectivity, better data and knowledge retention, and continuous process improvement.
[post_title] => Improve Service with Equipment Monitoring
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[post_content] => I caught up with a really interesting software company that I’ve been following named Soley. I shared a bit about them after our first discussion last year and I was impressed with their unique solution. At that time, I saw how they used cloud, analytics, and collaborative decision-making to understand the impact products have on the value chain. They’ve formalized the approach, which they now call product mining, to help analyze product portfolios to gain efficiencies. They leverage complexity analytics, value patterns, and decision intelligence to create and analyze a graph model (aka enterprise digital twin) that allows their customers to gain transparency into portfolio complexity and inefficiencies so they can reduce ballast and side products. Thank you Maximilian Kissel and Sven Litke for the update.
[post_title] => Update on Product Mining Company Soley (Insight)
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[post_content] => We are excited about prospects for continued service transformation for complex equipment after hearing the latest updates from ServiceMax. We know a new chapter will unfold as the PTC acquisition takes hold. Yet even before that, ServiceMax’s traction in field service management is impressive, with all of its primary product suites scoring new wins to arrive at nearly 400 customers and over 300,000 users. Product-centric from the start, this company differentiates itself by focusing on the service lifecycle for complex products. In their words, they “keep the world running.”
A pure-play SaaS provider on the SalesForce platform, we see how they approach new customers and focus on ongoing customer expansions. Voice of the customer activities seem to ensure that the product roadmap meets real needs, and they boast of a wide range of activities to ensure customers are increasingly satisfied with the support, product quality, and documentation.
ServiceMax’s acquisition of Zinc in 2020 has become a central capability for enterprise-grade instant messaging. Their acquisition of LiquidFrameworks has paid off in additional sales of their FieldFX product for oil and gas, and as the underlying technology for their directed field service management solution, DataGuide, which shows promise to combat the shrinking workforce and knowledgebase of experienced technicians. They have also invested in mobile apps, with separate mobile apps for technicians to get guidance, collaborate, and for the end customers to be in touch with their service providers.
We now understand more of the momentum behind PTC’s announcement that it will acquire ServiceMax. Both are product-focused, and ServiceMax stretches into the in-use product lifecycle. ServiceMax’s momentum, whether on its own or as a SalesForce FSM add-on, delivers strength for PTC to build its business.
Thank you, Gordon Benzie, for taking the time to update us! We look forward to watching the progress of the combined PTC/ServiceMax business and conversations with Sumair Dutta and others.
[post_title] => ServiceMax Pre-PTC Highlights (Insight)
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[post_content] => I had the opportunity to meet with the Duro team to get an update on their progress. We’re paying attention to Duro because they’re applying agile paradigms created for software development and making them applicable to companies that develop hardware. This is a novel approach that’s proving promising for software-intensive products like those in space, industrial electronics, and consumer device industries. They’re taking a unique approach, adapting PLM principles to agile product development with Github style workflows.
Duro has made significant progress since we last spoke. In particular, they’ve improved customer onboarding, enhanced and extended integrations, provided more configurability, and made their APIs more capable to provide their customers with more process flexibility. At the same time, they’ve grown their team and their customer base.
Duro is definitely an up-and-coming PLM vendor to watch. Thank you Michael Corr, Andrew Pisula, James D White, and Aphrodite Brinsmead for your time.
[post_title] => Duro Makes Progress in Agile PLM for Hardware (Insight)
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[post_content] => I am giddy with optimism after a briefing with Arcstone. Finally, end-to-end supply chain visibility for compliance and sustainability assurance appears possible. This Singapore-based company recognized that a crucial missing piece for supply chain operations is accurate information from the plant floors of everyone in that ecosystem. They also address a way to share that information without undue overhead and hassle. Arcstone has products that span from the smallest supplier’s plant floor to the entire ecosystem.
[post_title] => Arcstone: MES to Feed Supply Chain Compliance and Sustainability
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Business risk continues to grow and disrupt businesses, markets, and supply chains. Companies struggle to just bounce back from each disruption. But how can they do more, using digital transformation and analytics to bounce forward to take advantage of the opportunities that disruption presents?
In this webinar, Jim Brown will share how companies have accelerated new technology adoption and increased corporate agility, helping them better face the never-ending list of disruptions that now includes energy shortages and inflation in addition to unpredictable supply chains and workforce shortages.
We will also hear from our sponsor, Dassault Systemes Netvibes about how successful companies gain the full benefits of digital twins by combining the science-based representation of products, factories, and companies through modeling and simulation with the intelligence brought by data science.
Register for the live webinar to learn more on December 13 at 11:00 AM EST.
[post_title] => Bouncing Forward with Digital Transformation and Analytics
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Jim Brown will host a panel discussion focusing on what it takes to deliver on the promise of the digital twin. The webinar will focus on what’s currently achievable and what results companies can reasonably expect from today’s commercially available solutions. We’ll compare the pros and cons of buying, building, and assembling digital twins and explore how far a company can go with a platform versus a “best-of-breed” approach.
Hear from a fantastic panel of experts:
To keep pace with your competition, is it time to upgrade your CAD tool?
Tech-Clarity’s How-to Guide for Changing CAD Tools takes a look at this question and investigates what’s involved. Standing out in today’s global economy is not an easy task, so there is the constant quest for innovation. To innovate, many companies are turning to new technologies like 3D printing, new materials, smarter products, and digitalization. Tech-Clarity’s research How to Futureproof Your Product Design finds that 83% of Top Performing companies rate new technology as very important to their innovation goals. At the same time, new technologies can mean new approaches to design. Is your current CAD solution up to the challenge of new design approaches? If not, your CAD tool may be holding you back from bringing higher-performing, higher-quality, and more innovative products to market, making the struggle to keep up with the competition even harder.
Please enjoy the summary* below. For the full research, please visit our sponsor Dassault Systemes - SOLIDWORKS.
So what should you do if you find your CAD tool is holding you back? Should you consider a change? If so, what should you expect? Is it worth the time to convert archived data into a new format? Most importantly, do the benefits outweigh potential risks? Tech-Clarity surveyed 192 companies to answer these questions. While there are many interesting findings, the most striking is that over time, business reasons rather than problems with CAD tools have become more influential when choosing a new CAD tool. Growing influencers include supply chains, the vendor’s vision for design, and the CAD vendors’ full breadth of offerings. This indicates CAD is now viewed as a strategic piece of a larger product development solution.
The biggest challenges of switching CAD tools are overcoming the learning curve and reusing legacy data. However, you do not need to convert all legacy data. In fact, on average, companies only convert about half of it, 52%. Despite the efforts involved, companies who have made a CAD change tend to be very happy. Eighty-three percent (83%) of respondents rate their satisfaction a four or five on a scale of one to five.
The study also identified what successful companies look for in a new CAD tool. Top Performers are more likely to consider ease of use, Technical Support, software quality, and market share, which includes the size of the user community. Since implementing their current CAD tools, Top Performers have reduced development time by 19%, development costs by15%, and the time to implement ECOs (engineering change orders) by 16%. They have also been able to increase the number of design iterations by 17%, helping them achieve greater levels of innovation.
How can PLM, traditionally an engineering-centric solution, drive innovation, agility, and operational excellence throughout the entire product lifecycle? Attend this webinar to learn how the right PLM can help manufacturers focus on the big picture, not just engineering, to develop profitable products. Hear from:
It’s really exciting to see low code / no code solutions hitting their stride. We’ve been following the approach for a long time and we’re seeing it take shape in some really interesting ways. Julie Fraser and I spoke with Pillir to understand how they’re applying low-code to improve manufacturing and supply chain in the SAP ecosystem. They’ve developed a cloud-based platform aimed at helping companies automate manual gaps with low-code, extending SAP, and modernizing legacy applications.
Companies are facing significant disruption and desperately need ways to increase agility and get more value from existing systems, what our research calls filling digital transformation gaps. Pillir helps by providing pre-built applications built on their platform and allowing customers to use them as is, modify them, or build their own applications tapping into underlying systems. One of the really interesting aspects of their approach is their focus on scanners and other rugged devices, in addition to supporting mobile, online, and offline use cases that are common in manufacturing plants and distribution facilities.
Thanks for sharing what you do, Vaidya Aiyer and Irit Gillath, we’re looking forward to learning more. And thank you for setting up the discussion Suzanne Mattaboni.
[post_title] => Pillir Lowcode Solutions are Improving the SAP Ecosystem (Insight)
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How can you supercharge continuous improvement (CI) to keep up with accelerating demands and stiff competition? As a manufacturer, this is a key question. Tech-Clarity research has some pointers to the answer, and FactoryEye’s got examples too. Join this webinar discussion Nov 16, 2022 at 2pm Eastern time to learn:
I had the chance to check in with Propel to get an update on their Product Value Management (PVM) strategy. I’m usually not a big fan of new acronyms, but they really are talking about something more than the current state of PLM. When I started researching PLM (two decades ago, yikes), I developed a comprehensive framework for what the solution could and should be. At the time, it was influenced quite a bit by consumer-oriented new product development (NPD) processes, where NPD needed to expand to NPDI (adding introduction). Few, if any, PLM vendors had that vision, and I would propose that none fully delivered on the promise. Propel is now realizing that vision. The key difference is filling what they call the “product value gap” between product and commercial teams. Propel’s strategy goes beyond what I envisioned, though, focusing on a comprehensive customer experience that spans products and product experiences. It includes three pillars: Defining the product, product operations, and market engagement. It fits the times and how consumers want to engage with products and companies. Propel is led by strategic, visionary thinkers, including Ray Hein, and has the strong support of Salesforce. Keep your eyes on them. If anyone can shake up the industry and move it beyond PLM to PVM it’s probably them. Thanks Tom Shoemaker for sharing the vision with me.
[post_title] => Propel's Product Value Management (PVM) Strategy (Insight)
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How can remote equipment monitoring improve service performance and profitability? Our buyer's guide shares tangible, practical steps companies can take to improve service through IoT remote equipment monitoring, how IoT platforms help deliver value, and how they can increase benefits with increased maturity.
Please enjoy the summary* below. For the full research, please visit our sponsor PTC (registration required).
Manufacturers can see double-digit increases in throughput from predictive maintenance Dr. Yuri Hovanski, Associate Professor, BYU
A machine failed in 2020 that cost $450k in downtime and repair to get it back up and running. We implemented a monitoring solution and got an alert allowing us to take the machine down in planned downtime and repair it for $20k to $30k. Todd Earis, EATON
Recognize the Potential
Leveraging the IoT can help companies improve service for themselves and their customers by reducing cost and transitioning to proactive and predictive service. Remote monitoring allows companies to identify and resolve issues remotely, providing faster service and increased uptime for the customer while reducing the cost of truck rolls and putting service technicians on site. It can go beyond cost savings to create a new source of revenue from paid upgrades or remotely enhancing equipment capabilities or permissions by “unlocking” enhanced capabilities via a subscription.
Get Started
Now, more than ever, it’s critical to get started. Service transformation has gone beyond the early adopters and is now becoming necessary to compete. Companies have to avoid “paralysis through analysis” and make tangible progress. As Danny Jackson of Autoliv advises, “Done is better than perfect, start doing some things. We lost some time trying to do it perfectly, then made more progress by doing things and learning from them.”
Adopt a Pragmatic Approach
Companies have to get started, but they shouldn’t try to accomplish everything at once. Instead, it’s essential to adopt an incremental approach. Companies can organize their service and machine monitoring efforts in small, manageable, incremental “sprints” that will result in broader, transformational value. Each effort should build on the prior one. Companies should create a framework as they solve the first problem, focusing on operationalizing their capabilities and building repeatable solutions.
Extend the Value
As companies become more experienced and data-centric, they can increase the maturity of their service applications and analytics. They can apply results in their own facilities to improve how they service smart products at customer locations. They can extend to other use cases such as customer self-service, remote maintenance, predicting yield, optimizing manufacturing processes, predicting scrap/rework, or reducing process variability. There is a lot of value available across the enterprise and the value chain in addition to improving service.
How can manufacturers accelerate equipment quotes, design, and delivery without sacrificing performance and quality? What four disciplines do they need to digitally transform their design processes to move faster and get designs right the first time despite increasing complexity?
Please enjoy the summary* below. For the full research, please visit our sponsor Siemens (registration required).
For related research, register for the upcoming live webinar: Accelerate equipment design using product design software.
Digitally Transform
To compete in this complex environment, however, equipment manufacturers must digitally transform their product design and development processes to be as efficient, agile, and adaptable as possible. They have to be able to design more quickly without compromising quality, reliability, or performance. Accelerating design requires a better way of doing things, a collaborative, systems-oriented product development process based on digital data and process continuity. This process should allow them to iterate and innovate without fear, with the comfort that their design and engineering processes are under control.
Improve Four Disciplines to Drive Speed with Quality
Mastering the design of complex products is an opportunity to rise above the crowd. It’s time to digitally transform equipment design and development to raise the bar on the competition through rapid, accurate product design. To support this, we’ve identified four key disciplines to drive speed while accommodating complexity:
What strategies are companies adopting to ensure long-term business success and profitability as they experience constant business disruptions like COVID, supply chain instability, and now armed conflict in Ukraine? What impacts do these events, coupled with increased environmental, social, and governance (ESG) pressure, have on their business? How are they transforming to overcome growing risk? Read our 4th annual survey for insights.
Please enjoy the summary* below. For the full research, please visit our sponsor Dassault Systèmes (registration required).
For related research, please read our prior survey results: Business Sustainability and Transformation Strategies 2021, Business Sustainability and Survival 2020, and Executive Strategies for Long-Term Business Success 2019.
The most surprising finding in this year’s study is a significant rise in focus on ESG. Survey results show an increased recognition of ESG’s role in maintaining success and profitably over the long term. Customers and markets are now demanding social and environmental sustainability.
Although prior surveys showed an awareness of these needs, there was a significant disconnect between awareness and action. The most dramatic change in the data is that companies report that they are taking action. Respondents report that they are actively pursuing ESG goals, including:
What do industry experts and your manufacturing peers have to say about Industry 4.0 and smart manufacturing initiatives? Join this free live event on October 6th in Charlotte, North Carolina to learn and share your experience.
Our own Jim Brown will keynote the conference. He will share his research on how manufacturers can “bounce forward” from recent disruptions with smart manufacturing. Then you’ll hear from a host of knowledgeable speakers and have the opportunity to join in the roundtable discussion to learn from the presenters, panelists, and peers alike. And you can stay for the happy hour to continue the conversations or just enjoy the experience at The Barrel Room at Trip C Brewing Co.
List of speakers:
How can heavy equipment manufacturers accelerate how they quote, build, and deliver equipment to grow revenue without forfeiting profits by sacrificing quality and performance? This webinar shares four disciplines that equipment producers can adopt to implement a world-class design process based on a comprehensive digital twin and digital continuity.
Register for this live webinar sponsored by Siemens on September 28th to hear Jim Brown share the results of his recent research, Increasing Equipment Design Velocity.
For related research, watch the Improving Performance Engineering webinar to learn how companies can increase performance engineering maturity to develop more innovative, high-performance equipment with fewer prototypes and lower costs.
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How do Top Performing companies get better results with their multi-disciplinary development projects?
Projects involving multiple engineering disciplines such as mechanical, electrical, and software can be incredibly complex. How much time do team members waste searching for information, investigating and fixing errors, dealing with integration issues, working around poor architecture design choices, and redoing work due to miscommunications? How much better could products be if more of that time went to innovation and improving designs? How do Top Performing companies deal with this?
How to Improve Multi-Disciplinary Project Performance with Model-Based Systems Engineering (MBSE), a research study based on a survey of 193 companies, examines the practices of those involved with multi-disciplinary development projects. The study looks at what Top Performing companies do to achieve better results than their peers and identifies how any company can improve efficiency, lower cost, and increase quality.
Please enjoy the summary* below. For the full research, please visit our sponsor IBM (registration required).
Business Impact of System Challenges
Without suitable methods for managing system complexity, mistakes are hard to avoid. It’s also harder to catch errors early and identify all the impacts, especially considering interdependencies across components and subsystems. Finding problems late can result in rework, hours or even days of wasted effort, and scrap, increasing costs. Plus, late discovered problems take longer to correct, which means longer development times and delays, further increasing development costs. Then when you consider the impact across all system variants, costs grow exponentially.
The lack of good ways to plan and visualize complex systems can compromise optimal decisions around system architecture. This can lead to higher product costs and more brittle systems that make changes even more expensive and time-consuming.
Less Innovation and Revenue
Innovation sets your products apart, excites customers, and drives revenue opportunities. If your development teams cannot deliver on innovation, your company will miss out on future revenue streams and lose market share to more innovative competitors.
Innovation requires dedicated effort. However, engineers report they waste over half their time on system integration, which consumes their bandwidth to innovate.
What does the future of PLM look like in the CPG industry? Watch this webcast to gain insights into the value of PLM, its importance to broader supply chain and digital thread processes, and its ability to help CPG companies innovate smarter and faster than ever before.
Jim shares the findings from his survey on the future of PLM in CPG and engages an industry expert panel including:
Manufacturers continue to move product data and product-related processes to the cloud. What’s driving them? What value are they looking for, and what are they achieving? We surveyed 270 companies that design, engineer, or manufacture products to find out.
Please enjoy the summary* below. For the full research, please visit our sponsor Autodesk (registration required).
Achieving Significant BenefitsThe Cloud Makes Work Easier and More Flexible
The next most common benefits are those that make work easier. Moving product-related data and processes to the cloud allows remote and flexible work, supports business agility, allows easier access to data, and enhances collaboration. These are very valuable for today’s distributed product design and development teams. They are also important as companies have adapted to changing markets and ways of working to cope with recent global disruptions like the pandemic. Additional benefits include enhanced talent acquisition and retention, greater supply chain connectivity, better data and knowledge retention, and continuous process improvement.
Manufacturers continue to move product data and product-related processes to the cloud. What’s driving them? What value are they looking for, and what are they achieving? We surveyed 270 companies that design, engineer, or manufacture products to find out. Please enjoy the summary* below. For the full research, please visit our sponsor Autodesk (registration required). Table…
How can companies leverage the IoT to increase service profitability and customer loyalty? Many companies have found that remote monitoring helps them transform service to dramatically improve service performance. But what’s required to turn machine data into actionable service intelligence? This infographic highlights the key findings from our buyer’s guide on improving service with remote…
I caught up with a really interesting software company that I’ve been following named Soley. I shared a bit about them after our first discussion last year and I was impressed with their unique solution. At that time, I saw how they used cloud, analytics, and collaborative decision-making to understand the impact products have on…
We are excited about prospects for continued service transformation for complex equipment after hearing the latest updates from ServiceMax. We know a new chapter will unfold as the PTC acquisition takes hold. Yet even before that, ServiceMax’s traction in field service management is impressive, with all of its primary product suites scoring new wins to…
I had the opportunity to meet with the Duro team to get an update on their progress. We’re paying attention to Duro because they’re applying agile paradigms created for software development and making them applicable to companies that develop hardware. This is a novel approach that’s proving promising for software-intensive products like those in space, industrial…
I am giddy with optimism after a briefing with Arcstone. Finally, end-to-end supply chain visibility for compliance and sustainability assurance appears possible. This Singapore-based company recognized that a crucial missing piece for supply chain operations is accurate information from the plant floors of everyone in that ecosystem. They also address a way to share that…
Business risk continues to grow and disrupt businesses, markets, and supply chains. Companies struggle to just bounce back from each disruption. But how can they do more, using digital transformation and analytics to bounce forward to take advantage of the opportunities that disruption presents? In this webinar, Jim Brown will share how companies have accelerated…
Jim Brown will host a panel discussion focusing on what it takes to deliver on the promise of the digital twin. The webinar will focus on what’s currently achievable and what results companies can reasonably expect from today’s commercially available solutions. We’ll compare the pros and cons of buying, building, and assembling digital twins and…
To keep pace with your competition, is it time to upgrade your CAD tool? Tech-Clarity’s How-to Guide for Changing CAD Tools takes a look at this question and investigates what’s involved. Standing out in today’s global economy is not an easy task, so there is the constant quest for innovation. To innovate, many companies are…
How can PLM, traditionally an engineering-centric solution, drive innovation, agility, and operational excellence throughout the entire product lifecycle? Attend this webinar to learn how the right PLM can help manufacturers focus on the big picture, not just engineering, to develop profitable products. Hear from: Jim Brown, President of Tech-Clarity, reviewing findings from his recent research…
It’s really exciting to see low code / no code solutions hitting their stride. We’ve been following the approach for a long time and we’re seeing it take shape in some really interesting ways. Julie Fraser and I spoke with Pillir to understand how they’re applying low-code to improve manufacturing and supply chain in the…
How can you supercharge continuous improvement (CI) to keep up with accelerating demands and stiff competition? As a manufacturer, this is a key question. Tech-Clarity research has some pointers to the answer, and FactoryEye’s got examples too. Join this webinar discussion Nov 16, 2022 at 2pm Eastern time to learn: A new set of expectations…
I had the chance to check in with Propel to get an update on their Product Value Management (PVM) strategy. I’m usually not a big fan of new acronyms, but they really are talking about something more than the current state of PLM. When I started researching PLM (two decades ago, yikes), I developed a…
How can remote equipment monitoring improve service performance and profitability? Our buyer’s guide shares tangible, practical steps companies can take to improve service through IoT remote equipment monitoring, how IoT platforms help deliver value, and how they can increase benefits with increased maturity. Please enjoy the summary* below. For the full research, please visit our…
How can manufacturers accelerate equipment quotes, design, and delivery without sacrificing performance and quality? What four disciplines do they need to digitally transform their design processes to move faster and get designs right the first time despite increasing complexity? Please enjoy the summary* below. For the full research, please visit our sponsor Siemens (registration required). For…
What strategies are companies adopting to ensure long-term business success and profitability as they experience constant business disruptions like COVID, supply chain instability, and now armed conflict in Ukraine? What impacts do these events, coupled with increased environmental, social, and governance (ESG) pressure, have on their business? How are they transforming to overcome growing risk?…
What do industry experts and your manufacturing peers have to say about Industry 4.0 and smart manufacturing initiatives? Join this free live event on October 6th in Charlotte, North Carolina to learn and share your experience. Our own Jim Brown will keynote the conference. He will share his research on how manufacturers can “bounce forward” from recent disruptions…
How can heavy equipment manufacturers accelerate how they quote, build, and deliver equipment to grow revenue without forfeiting profits by sacrificing quality and performance? This webinar shares four disciplines that equipment producers can adopt to implement a world-class design process based on a comprehensive digital twin and digital continuity. Register for this live webinar sponsored…
How do Top Performing companies get better results with their multi-disciplinary development projects? Projects involving multiple engineering disciplines such as mechanical, electrical, and software can be incredibly complex. How much time do team members waste searching for information, investigating and fixing errors, dealing with integration issues, working around poor architecture design choices, and redoing work…
What does the future of PLM look like in the CPG industry? Watch this webcast to gain insights into the value of PLM, its importance to broader supply chain and digital thread processes, and its ability to help CPG companies innovate smarter and faster than ever before. Jim shares the findings from his survey on…